What are the responsibilities and job description for the Scheduler - Heart & Vascular Clinic position at McLaren Health Care?
Sets up exams, procedures and tests for patients; handles customer service inquiries. Ensures the smooth operation by obtaining accurate and complete patient and insurance information.
- Deliver quality customer service by answering incoming phone calls or contacting patients by phone to determine appropriate exam/test/procedure and schedule patient appropriately.
- Review screening form and obtain/verify patient and insurance information to ensure accuracy and completeness.
- Ensure best possible customer service by properly educating the patient on the exam/test/procedure preparation and answering related questions.
- Update patient record, including any notes necessary for the technologist, customer, or future reference.
- Follows site-specific protocols and keeps protocol documentation up-to-date to ensure compliance.
Required:
- High School Diploma or GED.
Preferred:
- Prior scheduling experience.
- Two years of experience, preferably in health care.
- Schedule: Full-time
- Requisition ID: 26004660
- Daily Work Times: 8:00am-5:00pm
- Hours Per Pay Period: 80
- On Call: No
- Weekends: No
About Us
McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.
Benefits:
Health Insurance, Vacation & Paid Time Off, 401K Plan