What are the responsibilities and job description for the Patient Access Representative position at McLaren Health Care?
Position Summary: Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process.
Essential Functions and Responsibilities :
Required:
Essential Functions and Responsibilities :
- Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
- Greet customers promptly with a warm and friendly reception.
- Collects, documents, scans all required demographic and financial information.
- Direct patients to appropriate setting, explaining, and apologizing for any delays.
- Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
- Estimates and collects copays, deductibles, and other patient financial obligations
- Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol.
- May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).
- Performs duties otherwise assigned by Management.
Required:
- High school diploma or equivalent required
- 1-year experience in a customer service role or health care industry.
- Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred
- Medical terminology preferred
- Demonstrates characteristics that support the values, vision, mission, policies, and procedures of McLaren Health Care.
- Provides service excellence standards:
- Responds promptly, professionally and courteously to all customers’ needs.
- Cooperates and communicates effectively with all McLaren Health Care team members.
- Contributes to continuous quality improvement efforts.
- Must be able to understand, explain, calculate, analyze and interpret the information reviewed daily.
- Ensures customer interactions are done in a professional and courteous manner.
- Communications:communicates verbally and in writing in a positive, consistent, enthusiastic, and open mannered approach with all internal and external customers.
- Works independently in a self-directed, non-confrontational, collaborative manner.
- Constantly seeks opportunities to improve processes to support more efficient and effective work outcomes.
- Customer Focus:promotes positive internal and external relations by actively seeking and being responsive to customer feedback.Ability to support and participate in continuous quality improvement projects.
- Translates Mission and Vision into daily interactions with internal and external customers.Demonstrates drive, initiative and ownership in all endeavors undertaken for the benefit of the McLaren Health Care.
- Displays high ethical standards.
- Schedule: Part-time
- Requisition ID: 26000899
- Daily Work Times: 11:00am-7:30pm
- Hours Per Pay Period: 56
- On Call: No
- Weekends: Yes