What are the responsibilities and job description for the Director Clinic Operations - Lansing Market position at McLaren Health Care?
Responsible for the operation of multiple ambulatory sites, implementation of strategic plan and mission, employee and patient experience, financial performance of sites, improvement of quality of services, coordination and integration of services with McLaren Health Care subsidiaries. Provides leadership support to Senior Director of Operations, Clinic Operations Managers and providers, promotion of services, and ensures all regulatory compliance. Responsible for working in collaboration with providers to manage overall operations.
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Assures standardization of operations within defined regional area, aligned with system wide strategic priorities.
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Researches and implements new directives for business growth.
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Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.
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Creates clarity and sets expectations with regards to ambulatory clinic optimization assuring standardized approach to attaining defined operational metrics.
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Engage staff and providers to promote team building and collaboration and contribute to the success of the clinics quality, fiscal, employee and patient experience.
Required:
1. Bachelor’s degree in Health Care Administration, Business Administration or related field or enrolled to complete Degree within 12 months of hire.
2. Minimum 5 years in a progressive management position with a focus on program development, provider relations, marketing or in an Operations Specialist position.
3. Travel approximately 70 percent.
4. Current Michigan driver’s license and proof of valid automobile insurance.
5. Insurable under McLaren’s insurance program.
6. Must possess and consistently use excellent communication skills and teamwork problem-solving skills in order to develop relationships with regional providers.
Preferred
1. Experience in specific department (Primary Care, Ortho/Neuro/Cardio, Medical/Surgical or Access) clinical operations.
2. Master’s degree in Health Care Administration, Business Administration or related field.
3. Previous managerial experience in physician-hospital practice integration and applicable program development.
4. Experience in strategic planning, marketing, sales, networking and affiliations, physician practice development, referral base development, or outreach programs in health care is highly preferred.