What are the responsibilities and job description for the Customer Service Representative position at McLaren Health Care?
Position Summary:
As the first point of contact, serves visitors by greeting, welcoming, and directing them appropriately. Provides general office support with a variety of clerical activities and related tasks including answering incoming calls, directing calls to appropriate employees, flow of correspondence, requisition of supplies as well as additional clerical duties.
Responsibilities:
As the first point of contact, serves visitors by greeting, welcoming, and directing them appropriately. Provides general office support with a variety of clerical activities and related tasks including answering incoming calls, directing calls to appropriate employees, flow of correspondence, requisition of supplies as well as additional clerical duties.
Responsibilities:
- Supports the mission and vision of McLaren Port Huron through behaviors that reflect and integrate our values, as evidenced by observation, peer and customer feedback.
- Greet and welcome guests as soon as they arrive at the office.
- Direct visitors to the appropriate person and office.
- Answer, screen and forward incoming phone calls.
- Provide basic and accurate information in-person and via phone/email.
- Approaches customers proactively, utilizes key message and actively listens to assess immediate needs.
- Maintain office security by following safety procedures and controlling access via the reception desk.
- Ensure reception area is tidy and presentable, with all necessary stationery and material.
- Assess patient satisfaction proactively.
- Maintains an accurate log of patients and customers.
- Ensures patient has someone with them at check in; if not calls patient’s driver to ensure someone will be taking patient home.
- Selects available resources to meet customer needs; information amenities and or wheelchair assistance when necessary.
- Maintains integrity of confidential information concerning patient information.
- Acts on customer concerns to resolve immediate issue, if possible, or assures contact with the appropriate individual for resolution.
- Assesses volunteer abilities and works to assure both a positive customer and volunteer experience.
- Maintains current knowledge of appropriate hospital policies and utilizes key messages to communicate them to customers.
- Works with patient care team to identify and relay patient information to patients and families.
- Performs other related duties as required and directed.
- High School Diploma or GED
- Two (2) years prior customer service experience
- Prior health care experience
- Hands-on experience with office equipment (e.g. computer, fax machines, and printers).
- Interpersonal, organizational and communication skills.
- Schedule: Part-time
- Requisition ID: 26003295
- Daily Work Times: 1p-8p or 2p-8p EOW
- Hours Per Pay Period: 13
- On Call: No
- Weekends: Yes