What are the responsibilities and job description for the Technical Account Manager (On Site) position at McLane Intelligent Solutions?
The Mission As a Technical Account Manager (TAM), you are the bridge between cutting-edge technology and client success. You won't just be managing accounts; you’ll be a driving force behind our growth, ensuring every client receives our signature "White Glove" service. You will act as a strategic advisor, advocate, and technical visionary for our partners.
Your Impact
- **Strategic Roadmap: ** Develop and maintain client business plans and technical roadmaps aligned with our core stack.
- Client Advocacy: Be the voice of the client to ensure service expectations are not just met, but exceeded.
- Consultative Growth: Analyze client needs to recommend upgrades or features that solve their unique business challenges.
- Project Leadership: Partner with the Professional Services Team to design successful projects and keep clients informed every step of the way.
- Crisis Management: Act as the primary point of contact during technical emergencies, providing calm and clear communication.
- Business Development: Collaborate with the Sales Team to showcase our value and win new business.
What You Bring to the Table
- Experience: A minimum of 3 years communicating complex technical issues to clients.
- Technical Knowledge: Proficiency with Windows workstations/servers, Microsoft 365, and a solid grasp of networking topology.
- Education: A four-year degree in a technology-related field (relevant experience may offset this requirement).
- Soft Skills: Exceptional problem-solving abilities paired with elite verbal and written communication.
- Service Mindset: A proven track record in high-level customer service and account management.
Why Join McLane Intelligent Solutions ?
We take care of our team so they can take care of our clients. Your benefits package includes:
- Health & Wellness: Comprehensive Health, Dental, Vision, and Prescription coverage.
- Financial Security: 401K plan and Flexible Spending Accounts.
- Peace of Mind: Company-provided Life Insurance plus Short-term and Long-term Disability.
- Work-Life Balance: Generous Paid Vacation, Sick Leave, and Holidays.