Front Office & Marketing Coordinator

Overview

Are you organized, dependable, and comfortable managing a busy front office while keeping customers and coworkers informed?

McLain's Painting Service is looking for a Front Office & Marketing Coordinator to help manage our daily customer communications, estimate scheduling, office workflow, and marketing activities.

We're looking for someone who communicates confidently, learns technology quickly, pays attention to details, and takes ownership of their responsibilities.

Front-office operations are the priority. Marketing coordination is an important part of the position, but previous marketing experience is not required.

What You'll Do

• Answer incoming calls and professionally assist customers.
• Qualify new customer inquiries and schedule estimate appointments.
• Maintain accurate customer records, appointments, and follow-ups in our CRM.
• Coordinate communication between customers, Sales, and Operations.
• Help oversee Customer Care workflow, review completed work, and provide feedback.
• Manage competing priorities and ensure important tasks are completed.
• Coordinate marketing calendars, outside vendors, customer reviews, and referral activities.
• Assist with website updates, marketing tracking, and basic reporting.

What We're Looking For

• At least 2 years of experience in customer service, office administration, scheduling, or a similar position.
• Experience handling incoming business telephone calls.
• Strong verbal and written communication skills.
• Excellent organization, attention to detail, and follow-through.
• Confidence using computers and learning new software.
• Ability to manage multiple responsibilities without constant supervision.
• A professional, customer-focused attitude and willingness to receive feedback.
• Availability to work full-time in our Knoxville office.

Preferred, But Not Required

• Experience with CRM software or appointment scheduling systems.
• Background in home services, construction, or an appointment-based business.
• Experience coordinating marketing activities, customer reviews, or vendors.

You do not need to be a marketing expert. We value strong front-office experience, a willingness to learn, and the ability to follow through.

About McLain's Painting Service

McLain's Painting Service is a locally owned painting and carpentry company serving the Knoxville area. We take pride in professional service, clear communication, teamwork, and doing what we say we're going to do.

We're looking for someone who shares those values and wants to contribute to an organized, dependable, customer-focused team.

Pay: $23.00 - $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program

Application Question(s):

• Do you have experience assigning or monitoring another employee’s daily work?
• Are you comfortable with the posted compensation range of $23–$27 per hour?
• Are you able to work full-time, Monday through Friday, in our Knoxville office?
• Do you have experience regularly answering incoming business telephone calls, assisting customers, and documenting information?
• Do you have experience using computer-based scheduling systems, customer databases, or CRM software?

Experience:

• Customer Facing Office : 2 years (Required)
• marketing coordination: 2 years (Preferred)

Work Location: In person

Salary : $23 - $27