Service Field Manager - Elevator

• Team Leadership and Supervision: Manage a team of 10 -20 conveyance technicians and mechanics.  Conduct performance reviews, provide training, and foster a culture of safety and accountability.  Assists in hiring, compliance and HR issues for production team.
• Job Management: Monitor progress, allocate resources, and resolve on-site issues to ensure on-time and on-budget completion of service.
• Safety and Compliance: Responsible for learning and to enforce adherence to OSHA, building codes, Auto and Laws of the Road, ASME A17.1, ASME A18.1, local codes and company safety protocols. Conduct site inspections, risk assessments and incident investigations.
• Client Relations: Address concerns, provide status updates and ensure customer satisfaction through proactive communication and coaching.
• Quality Assurance: Oversee workmanship, perform quality checks and implement corrective actions.  Maintain accurate records of service reports, inspections and required code maintenance logs.
• Inventory and Company Tools: Manage company tool inventory and tool standards.  Develop and maintain a technician, mechanic and company required tool list.  Develop and maintain a minimum parts vehicle inventory stock.
• Emergency Response: Manage mechanics 24/7 on-call response for entrapments, breakdowns or urgent repairs.
• Identify, track and drive division specific KPI’s
• Develops best practices and standard tools to improve operational efficiency
• Manages monthly safety meetings
• Monitor and manage field expenses
• Act as a liaison between the company and manufacturers for field service operations
• Additional administrative duties as assigned

• Valid drivers license with clean driving record
• Bachelor’s degree in Engineering or graduate from a trade school with emphasis in mechanical systems, hydraulics and electrical with 5-years experience
• CET-S (Certified Elevator Technician Supervisor) or CAT-S (Certified Accessibility Technician Supervisor)
• Strong leadership and team-building skills
• Excellent problem solving and decision making skills under pressure
• Proficient in MS Office, cloud based products, field management software (e.g., ServiceMax) and elevator diagnostic tools
• Knowledge of hydraulic, electric, drum, and MRL conveyance systems
• Excellent verbal and written communication
• Highly organized with the ability to successfully prioritize and meet deadlines
• Punctual and reliable
• Ability to perform mathematical calculations
• Strong attention to details and accuracy
• Skilled at multitasking
• Strong mechanical and electrical aptitude
• Trustworthy and maintains confidentiality
• Excellent customer service skills
• Ability to collaborate with office and field teams
• Passion for safety of field teams
• Understanding of code and building systems and a familiarity in working with general contractors
• Prolonged sitting and standing
• Physically fit, with the ability to lift a minimum of 50 lbs
• Frequent customer interaction, must be able to speak and hear well enough to communicate with others
• Must be able to see well enough to drive, read electronic screens and electrical schematics and service/operation manuals
• Ability to hear, smell and touch
• Ability to stand and work on a ladder
• Ability to think and process information quickly, clearly and accurately
• Strong reasoning ability; able to apply common sense understanding to carry out detailed, but uninvolved, written or oral instructions; able to deal logically with problems and people
• Visualization – The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged
• Information Ordering – The ability to arrange things or actions in a certain order or pattern according to manufacturer’s guidelines.  Maximize efficiency.
• Must be able to climb into/out of vehicle several times per day using 3 points of contact
• Must be able to walk for short periods and navigate stairs and uneven ground
• React quickly using hands, fingers and feet
• Ability to determine the distance between objects; see objects in low light and while moving forward see objects off to the side

Salary : $108,160 - $130,000