What are the responsibilities and job description for the Business Analyst position at McKinley Companies LLC?
McKinley is seeking a Business Analyst to join our Innovation team and support priorities defined by our Operations leadership team. This role is focused on applying core business analysis practices—discovery, workflow mapping, reporting, and insight generation—to improve operational decision-making and execution across the organization.
The ideal candidate is analytically strong, operationally curious, and comfortable partnering closely with leaders and field teams to turn data and process insights into meaningful impact.
Title: Business Analyst
Division: Innovation
Location: Ann Arbor, MI (In-Person)
Compensation: $65,000–$80,000 annually plus bonus potential
Location: Ann Arbor, MI (In-Person)
Compensation: $65,000–$80,000 annually plus bonus potential
What You’ll Do
Goals & Outcomes
- Provide timely analysis and insights to support Operations leadership
- Improve visibility into operational workflows and performance metrics
- Identify process gaps, inefficiencies, and improvement opportunities
- Support consistent execution through clear documentation and reporting
- Enable cross-functional alignment through shared data and process clarity
Operational Excellence
- Partner with Operations leaders to understand priorities and problem statements
- Document current-state processes and support future-state workflow design
- Conduct discovery with leasing, renewals, marketing, maintenance, and operations teams
- Analyze handoffs across the operational lifecycle, including lead management, unit readiness, leasing, move-ins, and renewals
- Work with operational systems such as CRM, PMS, marketing platforms, and internal tools
- Develop SOPs, process maps, and documentation to support consistent execution
- Support the rollout and adoption of operational or system changes in collaboration with Operations and Innovation partners
Analytics & Insights
- Build and maintain reports and dashboards tracking operational KPIs
- Analyze data to identify trends, risks, and improvement opportunities
- Support evaluation of operational initiatives using ROI analysis, forecasting, or scenario modeling
- Apply cohort or lifecycle analysis where relevant
- Translate analysis into clear, practical insights for operational stakeholders
Collaboration & Values
- Build strong working relationships with Operations leaders and on-site teams
- Engage directly with field teams to understand execution realities
- Communicate insights clearly and concisely to operational audiences
- Balance analytical rigor with operational pragmatism
- Demonstrate ownership, curiosity, and disciplined follow-through
- Embody McKinley’s values and support a culture of continuous improvement
Qualifications
Required
- 3–5 years of experience in Business Analysis, Operations Analysis, Consulting, FP&A, or a related analytical role
- Experience analyzing business processes and operational workflows
- Experience building reports or dashboards using Excel or Google Sheets, BI tools, CRM, or PMS systems
- Ability to translate data into actionable operational insights
- Experience documenting processes, workflows, or SOPs
- Strong communication and stakeholder partnership skills
- Highly organized, proactive, and detail-oriented
Preferred
- Experience supporting operations or field-based leadership teams
- Experience in multifamily real estate, property management, or operational environments
- Familiarity with CRM, PMS, or other operational platforms
- Exposure to change management or operational improvement initiatives
Working Conditions
- Quiet, professional office environment
- Position is based at McKinley’s Corporate Office in Ann Arbor, Michigan
Salary : $65,000 - $80,000