What are the responsibilities and job description for the Security Guard - Kimpton Hotel Arras Asheville NC position at MCKIBBON HOTEL MANAGEMENT, INC.?
Description
Security Guard - Kimpton Hotel Arras
$17.70/hour
AM Shift 6:45AM to 3:00PM and PM Shift 2:45PM to 11:00PM
What Makes a McKibbon Security Guard?
In this role you will perform a variety of hotel security duties and procedures to ensure the safety and security of guests, employees and the property as well as the property's assets.
A Day in the Life:
You will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.
You will maintain positive guest and resident relations at all times.
You will resolve guest complaints and ensure guest satisfaction.
You will maintain a complete knowledge of: hotel features/services, hours of operations.
You will respond to all emergency situations and provide direction as needed.
You will work to resolve disruptive guests in a professional and customer focused manner
You will walk the property, interior and exterior, regularly to ensure all doors are secure and stair wells maintained.
You will communicate pertinent guest and resident information to designated departments/personnel (i.e., special requests, amenity delivery).
You will play role as key contact for emergency personnel who come to the hotel
Requirements
Requirements:
Previous experience working in a security role
A high school diploma or equivalent vocational training certificate
Experience working at a hotel or restaurant establishment (highly desired)
Proficiency with computers
Basic math skills
The ability to provide excellent customer service and maintain a professional demeanor at all times
Great verbal and written communication skills
Certified in Safety and Training, or Licensed as a Security Officer preferred
CPR and First Aide Certified preferred
Ability to work nights and weekends