What are the responsibilities and job description for the Operations Manager-Courtyard Little Rock Downtown position at MCKIBBON HOTEL MANAGEMENT, INC.?
Description
What Makes a McKibbon Hotel Operations Manager?
This is a hands-on hospitality leadership role where the Hotel Operations Manager works closely with the Hotel General Manager to oversee and guide the total operations of the property. Reporting to the Hotel General Manager, the Hotel Operations Manager is responsible for maintaining the highest level of ethical leadership to lead the property to achieve its business goals.
A Day in the Life:
- You will be responsible for assisting with the overall performance of the property’s operations, including (but not limited to) guest satisfaction, brand quality assurance, budget, and labor.
- You will train fellow associates as it relates to brand and company standards to maximize revenue and reinforce superior service culture.
- You will be responsible for maintaining compliance and remaining up-to-date on new initiatives for the brand and company.
- You will inspect and oversee that safety and security standards are being upheld.
- You will support guest experience and satisfaction in all operations.
- You will work closely with corporate teams in Human Resources, Accounting, Revenue Management, and Sales to ensure that property and company goals are being achieved.
Requirements
- Associates/Bachelor’s Degree
- 3 years’ minimum experience in a hotel supervisor/managerial position
- Experience with major hotel brands like Marriott, Hilton, or Starwood (highly desired)
- The skills and experience to lead a team to consistently deliver exceptional guest service
- Knowledge of local and state compliance laws
- The ability to implement McKibbon procedures as they relate to cost control and inventory management
- The ability to ensure that hotel policies and brand standards are consistently followed
- Sufficient communication and problem-solving skills
- The ability to develop the leadership qualities of all staff
- The ability to maintain positive relationships with the management company, property owners, and clients
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