What are the responsibilities and job description for the Executive Housekeeper position at McKibbon Hospitality?
Company Description McKibbon Hospitality, headquartered in Tampa, FL, is a nationally recognized hotel management company dedicated to creating memorable hospitality experiences that foster strong brand and property loyalty. As the company celebrates 100 years of excellence, it has grown into one of the largest and most awarded hotel management organizations in the United States. McKibbon operates nearly 100 hotels for major brands including Marriott, Hilton, Hyatt, IHG, and other well-known hospitality companies. Its legacy is rooted in integrity, focusing on how guests are valued, how associates and partners are treated, and how the organization supports the communities it serves. Prospective team members can expect a professional environment that emphasizes service, respect, and long-term growth.
Role Description The Executive Housekeeper role is a full-time, on-site position located in Jacksonville, FL. This role is responsible for overseeing daily housekeeping operations, including supervising room attendants, laundry staff, and public area attendants to ensure cleanliness standards are consistently met. The Executive Housekeeper schedules and assigns tasks, inspects guest rooms and public areas, and coordinates with other departments to support guest satisfaction and smooth hotel operations. Additional responsibilities include managing inventory and ordering supplies, implementing safety and cleanliness procedures, training and coaching team members, and addressing guest requests or concerns in a timely, professional manner. This role plays a key part in maintaining brand standards and supporting the overall guest experience.
Qualifications
- Strong organization skills to manage schedules, delegate tasks, and oversee housekeeping operations efficiently.
- Proficiency in laundry processes, including handling linens, operating equipment, and maintaining quality standards.
- Effective communication and customer service skills to interact with guests, team members, and leadership professionally.
- Experience in training and coaching housekeeping staff to uphold cleanliness, safety, and brand standards.
- Previous supervisory or management experience in housekeeping or hotel operations is preferred.
- Ability to work on-site, stand for extended periods, and perform physical tasks related to housekeeping duties.
- Knowledge of hotel brand standards, safety regulations, and cleaning best practices is beneficial.
- High school diploma or equivalent; hospitality-related certifications or coursework are a plus.