Sr. Director Digital Transformation- Customer Service & Quality

McKesson is in the business of better health, and we touch the lives of patients in virtually every aspect of healthcare. We partner with payors, hospitals, physician offices, pharmacies, pharmaceutical companies, and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. We believe in the importance of strong, vital organizations because we know that patients can only be healthy when our system is healthy.

Every single McKesson employee contributes to our mission—by joining McKesson you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

We understand the importance of a system that works together. Your expertise drive and passion can help us improve everything we touch, from providers to payors to pharmacies. Join our team of leaders to begin a rewarding career.

Current Need

We are seeking a Sr. Director Digital Transformation- Customer Service & Quality to join our team!

Job Description

Key Responsibilities

• Works with business senior executives in Customer Service & Quality teams to align technology solutions with business strategies and contributes to the business unit strategic planning process

• Anticipates business needs and identifies and proposes IT products and services to fulfill those needs (This includes the IT opportunity pipeline management and qualification, as well as the internal value modeling and proposing process.)

• Conducts business process analysis via business and process modeling aimed at transforming and improving business performance. Leverages process and task mining to discover, monitor, and improve real processes

• Facilitates the planning and execution of business changes through the use of technology. Leverages formal organizational change management processes to drive adoption and value

• Advises business executives on the risks and benefits of using technology to build competitive advantage and improve business performance

• Promotes an understanding of IT roles, processes, and activities to the business, as well as acts as a chief marketer and communicator of IT services and capabilities

• Works with business and IT executives to define business and IT performance metrics, and measures, tracks and reports on benefits realization and customer satisfaction levels

• Identifies, manages, and resolves issues reported by business units as needed

• May assist in the development of service-level agreements (SLAs) or selection of vendors in accordance with IT standards

Key Competencies

• Supply Chain and Distribution Processes and Technology

• Building Relationships

• Business Enterprise Knowledge

• Change Advocate

• Communication for results

• Consulting

• Influencing Others

• Innovation

• Results Orientated

• Risk Management

Minimum Requirements

Typically requires 13 years, with 8 years, of direct work related experience

Critical Skills

• Typically has 10 of IT and business work experience with a broad range of exposure to the areas of technology for supply chain and distribution

• 3 years of experience with managing teams

• Extensive experience in strategic planning, business development or client management

• Experience with program and portfolio management, business analysis, and organizational change management

• Broad understanding of the current and emerging technology trends and developments

• Solid planning, financial and performance management skills

• Ability to perform functional requirements analysis and business domain analysis

Additional Knowledge and Skills

• Working knowledge of the health industry, major business processes and key performance indicators is preferred

• Excellent oral and written communication skills, as well as an ability to communicate effectively with all levels of staff

Education

• Bachelor's or master's degree in computer science, information systems, or other related field or equivalent experience

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!