Sr. Account Operations Manager

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The Senior Account Operations Manager plays a critical role in managing complex, high‑value customer relationships for CoverMyMeds solutions that support medication access and adherence. Reporting to the Manager, Account Operations, this role serves as the primary operational contact for a portfolio of strategic accounts, ensuring strong execution of contracted programs, operational excellence, and a high‑quality customer experience.

This position partners closely with cross‑functional teams across CoverMyMeds and McKesson to resolve issues, share customer insights, and support long‑term program success. The ideal candidate brings strong relationship management skills, sound judgment, and the ability to prioritize and manage a large book of business in a fast‑paced, client‑facing environment.

• Our prefered candidate will reside in Columbus OH to support a hybrid work schedule, but we may consider a well-qualified fully-remote candidate
  
  
  

What You'll Do:

• Serve as the primary point of contact for day‑to‑day management of multiple complex customer accounts and programs
• Own execution of contractual deliverables, ensuring accuracy, compliance, and timely resolution of issues
• Act as the first point of escalation for customer program concerns; investigate root causes, coordinate solutions, and communicate outcomes
• Develop and maintain program plans, track progress toward goals, and proactively manage risks
• Manage and prioritize a large book of business (approximately 20–30 accounts), balancing urgency, impact, and customer needs
• Leverage data and reporting to identify trends, surface insights, and support customer conversations and recommendations
• Lead or participate in customer meetings, including quarterly business reviews, focused on performance, outcomes, and future opportunities
• Collaborate cross‑functionally with product, analytics, technology, and other internal partners to advocate for customer needs and improvements
• Promote continuous improvement by identifying opportunities to enhance processes and the overall customer experience
  
  
  

Basic Requirements:

• Bachelor’s degree in a related field or an equivalent combination of education and experience
• 4 years of experience in account operations, account management, customer success, or a closely related customer‑facing role
  
  
  

Preferred Skills & Experience:

• Experience managing complex, high‑value customer relationships or strategic accounts
• Background in customer success or account management within healthcare, health tech, pharmacy, or SaaS environments
• Strong ability to analyze data and translate insights into clear, customer‑friendly narratives
• Experience conducting or supporting quarterly business reviews and executive‑level customer discussions
• Familiarity with CRM platforms (e.g., Salesforce) and analytics/reporting tools (e.g., Tableau)
• Ability to work cross‑functionally and influence without authority
• Experience supporting customers through operational issues, system incidents, or escalations with professionalism and composure
• Pharmacy or pharmacy technician experience is a plus, but not required
  
  
  

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$75,800 - $126,300

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

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