Customer Insights and Success Sr. Analyst

Job Description

McKesson is seeking a Customer Insights and Success Sr. Analyst to be responsible for technical management and analytic support of PSAS’s Net Promoter Score Program, developing data-visualizations, managing data feeds, performing statistical analyses, conducing primary and secondary market research, supporting analytics for various Sales Operations & Governance teams as well as providing customer insights to business units in McKesson’s Pharmaceutical Solutions and Services business.

Position Description

• Quality control for the Net Promoter Score program and a key liaison for technology support and business unit leaders
• Subject matter expert for Net Promoter Score data infrastructure and systems
• Leverage Voice of Customer and operational data to develop insights and identify key drivers impacting customer satisfaction for diverse stakeholders and sales segments
• Partner with stakeholders to create systems that measure the engagement of customers
• Partner with McKesson business units leveraging supported technologies in an effort to share best practices and knowledge
• Create data visualizations around voice of customer insights and partner with internal teams to produce Tableau and Power BI dashboards
• Work with a variety of data formats, ranging from flat files (text, csv, xls, etc.) to data sets spanning millions of rows of transactional data on large databases and take responsibility for checking the quality of data sources
• Conduct descriptive and exploratory analyses on data to help drive insights and opportunities for program owners and business units
• Frame findings and develop presentations to communicate results found in analytic efforts
• Provide actionable insights based on qualitative and quantitative research
• Research healthcare market conditions impacting community pharmacy, health systems and retail pharmacies including current customers, prospects, and key competitors
• Work collaboratively with multiple business units
• Work to accommodate both planned and ad-hoc analytics requests
• Works closely with Customer Operations to identify knowledge gaps and put plan of action in place to ensure a level of consistency across all teams

Technical Skill Requirements

• Experience with quality checking data sources and executing methods to maintain high quality of analytic datasets
• Data analysis experience: ability to execute complex analysis and synthesize into a storyline to socialize, influence and drive action across the organization
• Advanced PC skills: Proficient in Microsoft Office including Word, Excel, (v-look ups, pivots, If statements, charts, graphs) and PowerPoint
• SQL scripting and Tableau development experience is a plus
• Experience with Salesforce and Qualtrics a plus

Additional Knowledge & Skills

• Self-motivated, organized, and capable of pro-actively identifying, sourcing, and handling multiple initiatives at one given time to successful completion
• Demonstrates personal commitment and drive to meet or exceed objectives
• Must be a team player and willing to work in a changing environment

Minimum Requirements

• 4-year degree in related field or equivalent experience
• 5 Years of Data Analysis or Market Research Experience

Career Level – IC – Professional – P3

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

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