What are the responsibilities and job description for the Counter Sales and Delivery Driver position at Mckay Napa Auto Parts?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience. Your primary responsibilities will include handling customer inquiries, resolving issues, and assisting with product information. The ideal candidate will possess strong communication skills and a passion for delivering outstanding customer service.
Responsibilities
- Provide excellent customer support through various channels including phone, email, and chat.
- Handle incoming calls with professionalism and courtesy, demonstrating effective phone etiquette.
- Assist customers with inquiries regarding products and services, ensuring their needs are met.
- Process orders, returns, and exchanges accurately while maintaining data entry standards.
- Analyze customer feedback to identify trends and suggest improvements to enhance service quality.
- Collaborate with team members to resolve complex issues and escalate when necessary.
- Support sales initiatives by promoting products and services during customer interactions.
- Handle cash transactions securely and accurately when required.
- Take deliveries when needed.
Skills
- Proven experience in customer support or a similar role is preferred.
- Strong phone etiquette with the ability to communicate clearly and effectively in English.
- Ability to analyze information quickly and provide solutions to customer issues.
- Familiarity with office procedures and cash handling practices is beneficial.
- Excellent interpersonal skills with a focus on building rapport with customers.
- A proactive attitude towards problem-solving and a commitment to delivering high-quality service.
Join our team as a Customer Service Representative where your contributions will make a difference in enhancing our customers' experiences!
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $16