What are the responsibilities and job description for the Sales Operations Manager position at McIlhenny Company?
Location: Avery Island, LA
Prepare to spice up your day AND career! We’re looking for an individual who is detail-oriented, collaborative and an excellent communicator. If you’ve got the appetite for a new job as a Sales Operations Manager for the McIlhenny Company, makers of TABASCO® brand products, then we want to hear from you.
Must-haves to apply for this job:
- Bachelor’s degree in Business, Finance, Marketing or related fields
- 5 years’ experience in sales operations or similar client/customer facing role
- Must be able to travel internationally and domestically to learn the markets as well as to support and drive business.
What this job is all about:
The Sales Operations Manager oversees end-to-end sales operations across international distributor-led markets, supporting a buy-sell model aligned with the company’s Strategic Plan. This role acts as the strategic interface between distributors and internal cross-functional teams—facilitating demand planning, order flow, and customer service for made-to-order products to ensure alignment between market needs and internal capabilities. In addition to managing day-to-day operations, this role directly oversees two regional sales consulting firms and is responsible for driving sales and marketing growth across Canada, Mexico, the Caribbean, and Central & South America. A key focus of the role is continuous improvement—optimizing commercial processes such as order management systems, onboarding workflows, and minimum order policies to enhance efficiency and scalability.
In this job, you’ll do things like:
- Act as the primary point of contact for international distributors, managing inquiries, coordinating forecasts, purchase orders, and resolving operational issues in partnership with Regional Sales Consultants.
- Ensure product and documentation compliance by collaborating with distributors’ Regulatory and Product teams on country-specific labeling, packaging, and customs requirements.
- Partner cross-functionally with Demand Planning, Supply Chain, Finance, and Quality to support accurate forecasting, product compliance, and seamless order fulfillment and delivery.
- Lead and provide strategic direction to Regional Sales Consulting firms, setting clear KPIs and aligning efforts with market goals and global sales strategies.
- Foster collaboration with Brand Manager partners to ensure cohesive market execution and brand alignment.
- Monitor sales performance and operational KPIs through dashboards and reporting tools; analyze trends and develop strategic recommendations, including but not limited to alternative channel strategies, distribution models, and innovation launches.
- Identify market opportunities and gaps in the role’s territories through distributor and Regional Sales Consultant feedback and performance data, translating insights into actionable commercial strategies.
- Identify and implement process improvements to streamline distributor operations, order management systems, and onboarding workflows.
- Support system testing and updates to sales operations tools to accommodate new markets, products, or process enhancements.
Other great stuff about this job:
- You’ll be more than just a number! Take pride working in a privately held, family-owned business with a strong team and culture where you are valued.
- Uniquely generous benefits: medical, dental, vision, life insurance, 401k savings plan with company match and potential profit-sharing.
What will give you an edge:
- MBA or Master’s Degree in related field
- Experience in the Food and Beverage industry
- Experience working with International regulatory requirements
- Experience in a made-to-order business
From our home on Avery Island, Louisiana, McIlhenny Company produces TABASCO® Brand products, including the legendary TABASCO® Original Red Sauce. A household and restaurant staple around the world, TABASCO® Sauce is sold in more than 195 countries and territories and labeled in more than 36 languages and dialects.
With more than 150 years of pepper expertise, our family-owned and operated company is constantly experimenting with new flavors and products to carry on our legacy of exciting the world’s most popular food and drinks. To learn more about how we #LightThingsUp please visit us at www.Tabasco.com or follow us on Facebook, Instagram, Twitter, TikTok and LinkedIn.
Reasonable accommodations will be made to enable otherwise qualified individuals with disabilities to perform the essential job functions.
To be considered for the position, candidates must meet the minimum qualifications as outlined in the job ad.
Equal Opportunity Employer