What are the responsibilities and job description for the Patient Services Coordinator position at MCHC Health Centers?
Description
At MCHC Health Centers we’re all about making a positive impact. We’re a mission-driven team that values collaboration, inclusion, and showing up for the people we serve. When you join us, you’re not just doing a job, you’re making a difference.
Summary
Are you passionate about patient-centered care and team collaboration? MCHC is seeking a dedicated Patient Services Coordinator to ensure seamless access to care and to optimize patient flow.
Essential Duties and Responsibilities
- Communicates relevant patient information clearly and promptly to care team members to ensure continuity of care.
- Collaborates with team members to overcome access barriers and find solutions to patient appointment needs.
- Monitors provider schedules and uses the color-coded scheduling system to optimize patient flow, including real-time confirmation calls, managing no-shows, walk-ins, and same-day appointments.
- Conducts robust and real-time confirmation calls, and follows up with patients who missed appointments to identify and resolve barriers to care.
- Shares patient feedback with supervisors to improve service delivery and patient satisfaction.
We Offer a Cadillac Benefits Package
- Medical, Dental, and Vision Insurance
- Paid Time off (PTO) and Paid Vacation
- Life Insurance
- 401(k) with up to 4% Employer Match
- Flexible Spending Account (FSA)
Requirements
- High school diploma or General Education Degree (GED)
Preferred Qualifications
- One or more years’ experience in a customer service role
- One or more years’ experience in a healthcare setting
Salary : $23 - $28