What are the responsibilities and job description for the Clerk position at McHappy's?
Clerk
Job Summary: This position works in a fast-paced, customer-oriented environment. The position serves the company in the role of sales and service and provides an exceptional service experience for the McHappy?s Customer. The position assists the customer with knowledge of products and supports them in selections and purchases. The position is responsible for but not limited to receiving customer payments for products, stocking product, cleaning and organizing.
Job Summary: This position works in a fast-paced, customer-oriented environment. The position serves the company in the role of sales and service and provides an exceptional service experience for the McHappy?s Customer. The position assists the customer with knowledge of products and supports them in selections and purchases. The position is responsible for but not limited to receiving customer payments for products, stocking product, cleaning and organizing.
Responsibilities, Duties & Accountabilities:
The core, critical and essential work duties, functions and responsibilities of the position are as follows;
Daily Duties include but are not limited to:
- Identify sales opportunities, through customer interaction and engagement
- Support the customer experience and increase sales through product knowledge and suggestions to the customer
- Offer alternative product ideas or suggestions for customers
- Support the sales goals for the store
- Competently operates a cash register and other point of sale (POS) equipment
- Ability to count money, customer change, make monetary transactions such as debit/credit cards
- Ability to balance register and perform other transactions as required
- Maintain an orderly appearance in the store, such as cleaning, organizing and accurately stocking product
- Maintains effective and efficient quality control of products
- Assists and supports the management in unpacking, inventorying and placing product
- Assists with store security and inventory control and report any concerns to management
- Participates in company, team and training sessions as required
- Presents welcoming atmosphere for customers, works well with other team members and management
- Follows all store and company policies and procedures
- Maintains appropriate appearance and hygiene and satisfactory/required attendance, punctuality and ability to work flexible schedules
- Maintains professional working relationships with employees, management and vendors
- Performs other duties as assigned
Position Requirements and Qualifications:
- High school diploma or GED
- Minimum of one (1) year of retail sales or customer service experience
- Demonstrated ability to perform multiple duties at once
- Demonstrated ability to interact with the public; work well individually and within a team setting
- Demonstrated above-average communication skills and problem-solving skills
- Demonstrated experience working with cash registers or ability to successfully navigate working with technology
- Demonstrated ability to maintain confidentiality and use discretion in working with proprietary and other sensitive information
- Takes a proactive, positive and sincere interest in our customers, ensuring continuity of the company’s long-standing relationship with the community
- Complies with all company policies, standards and protocols, Standard Operating Procedures (SOP’s), Departmental Checklists and other required rules and practices.
- Follows safety and security practices and protocols; and ensures these processes are timely, sufficiently and consistently followed; successfully completes and complies with all daily and other routine Departmental Checklists (Ex: Opening Checklist, Closing Checklist, Cleaning Checklist, etc.) and Standard Operating Procedures (SOP’s), adhering to these with the utmost attention to details related to cleanliness and safety
- Complies with all training (in-person, video, classes, etc.) and successfully participates in and completes/passes all required trainings; follows all Departmental Checklists and Standard Operating Procedures (SOP’s)
- Regular and routine attendance with the ability to work occasional evenings and/or week-ends
- Ability to maintain a satisfactory and required attendance, punctuality and ability to work flexible schedules
This job description is not designed to provide a comprehensive listing of duties and activities, which may change within the timeframe of the job description.