Service Advisor/Writer

Location: Davenport, IA
Schedule: Full-Time | Monday–Saturday

McGrath Davenport Used Car Superstore is seeking a customer-focused and organized Service Advisor / Writer to join our busy service department. This position serves as an important connection between our customers and technicians, helping ensure every customer receives clear communication, knowledgeable recommendations, and a positive service experience from start to finish.

This role is a great fit for someone with experience as a Service Advisor, Service Writer, Automotive Service Consultant, Customer Service Advisor, or other customer-facing automotive professional. We're looking for someone who enjoys building relationships, solving problems, and managing multiple priorities in a fast-paced environment.

For the right person, this is more than a customer service position—it's an opportunity to build a long-term career in automotive service with continued growth and advancement opportunities within McGrath.

• Previous Service Advisor, Service Writer, automotive service, or customer-facing experience preferred
• Strong customer service and relationship-building skills
• Excellent verbal and written communication skills
• Ability to manage multiple customers, repair orders, and priorities throughout the day
• Strong organization, time management, and attention to detail
• Comfortable navigating computer systems and learning dealership-specific software and technology
• Customer-first mindset with strong problem-solving abilities
• Professional, dependable, and team-oriented
• Valid driver's license with a clean driving record
• Willingness to complete a pre-employment background check

• Greet customers and serve as their primary point of contact throughout the service process
• Listen to customer concerns, document vehicle needs, and create accurate repair orders
• Coordinate with Automotive Technicians to communicate repair and maintenance needs
• Review inspection results and clearly explain recommended maintenance and repairs to customers
• Present service recommendations, estimates, and maintenance options while helping customers make informed decisions
• Provide timely updates regarding vehicle status, repairs, costs, and completion times
• Maintain accurate repair order and customer information within dealership systems
• Help maintain an organized, efficient, and customer-focused service department

• Work performed at a desk and throughout the service lane
• Moderate noise level typical of an automotive dealership environment
• Frequent movement throughout the service department
• Occasionally lift or move objects up to 20 pounds
• Regular computer use, typing, and handling of repair order documentation
• Frequent communication with customers, technicians, and other team members

• PTO starting Day 1
• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Career growth — 97% of promotions come from within
• Opportunities for continued professional development and advancement within McGrath
• Supportive, collaborative, and team-oriented culture

If you're an experienced Service Advisor, Service Writer, automotive customer service professional, or someone with strong customer-facing experience who's ready to build a career in automotive service, apply today to join the McGrath Davenport Used Car Superstore team.