Referral Specialist/ Front Office Coordinator-Urology Practice

Overview
Join our dynamic Urology Practice as a Referral Specialist and Front Office Coordinator, where you'll be the welcoming face and efficient organizer of our busy clinic. This vital role combines patient-centered service with administrative excellence, ensuring smooth operations from appointment scheduling to insurance verification. Your energetic approach will help foster a positive environment for patients and staff alike, driving the success of our healthcare team. We are committed to providing a paid, engaging position that offers growth opportunities within a supportive medical setting.

Responsibilities

• Greet patients warmly and manage front desk operations with professionalism and enthusiasm.
• Schedule appointments efficiently using electronic health record (EHR) systems such as Medvolve and/or Urochart.
• Verify insurance coverage, perform insurance authorizations, and handle insurance verifications accurately.
• Collect and process patient payments, including copays and outstanding balances, utilizing medical billing and collection procedures.
• Review medical documentation for completeness and accuracy, ensuring compliance with HIPAA regulations and CPT coding standards.
• Manage referral processes by coordinating with specialists, reviewing care plans, and ensuring timely communication between providers.
• Maintain accurate medical records, update patient information in EMR system.
• Handle multi-line phone systems with excellent phone etiquette, respond to patient inquiries promptly, and direct calls appropriately.
• Support office management tasks such as filing, data entry, and maintaining organized medical records.

Skills

• Strong knowledge of medical terminology, ICD-10 coding, CPT coding, and medical billing procedures.
• Experience with EMR systems.
• Familiarity with health information management standards such as HIPAA compliance.
• Bilingual abilities are highly valued to serve diverse patient populations effectively.
• Proven clinic experience in a healthcare setting with excellent administrative support skills.
• Proficiency in Microsoft Office Suite (Word, Excel) and typing skills for efficient documentation review and data entry.
• Exceptional customer service skills combined with professional phone etiquette and clerical experience in a busy office environment.
• Ability to verify insurance benefits accurately using tools like Medicare or other payers’ portals.
• Strong organizational skills to manage multiple priorities including intake processes, appointment scheduling, and office management tasks efficiently. Join us in delivering outstanding patient care while advancing your career in a vibrant healthcare environment!

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• On-the-job training
• Opportunities for advancement
• Paid time off

Work Location: In person

Salary : $15