IT Help Desk Technician

McGough is a respected partner that brings six generations of experience to high profile, unique and complex construction projects. We take great pride in our people and their extraordinary expertise in planning, development, construction and facility management. McGough employee tenure reflects the commitment and pride we share in our work. Ask anyone who knows us - the caliber of our people sets us apart.

HELP DESK TECHNICIAN

The Helpdesk Technician is the face of the Information Technology department to the McGough employees. This person will play a crucial role in providing seamless technical and operational support from our Information Services team to our End Users in a timely manner. The Help Desk Technician will be able to collaborate with both internal and external partners to analyze and diagnose intendents to identify root causes and implement solutions. The Help Desk Technician will work with the software SMEs to help bridge the gap between information Systems and the end user; so that both groups understand how the application works. The Help Desk Technician will have strong skills in creating and maintaining detailed support and training documentation.

Qualifications

Required:

• An Associates degree or 3 years of experience in the field of Information Technology.
• Strong customer service skills.
• Strong problem-solving, analytical skills.
  
  

Preferred

• A Bachelor's Degree in Information Systems, or equivalent experience.
• Knowledge of construction industry
  
  

Skills

• Excellent communication skills and ability to translate complex ideas into simple language for non-technicians.
• Ability to work both independently and in a team environment
• Ability to organize, prioritize and respond to multiple projects and deadlines.
• Ability to work with interruptions as problems arise needing immediate attention.
• Ability to build strong working relationships, influence, and constructively engage others at all levels of the organization.
• Strong understanding of technical concepts and requirements.
• Strong verbal and written communication skills
• Demonstrated ability to problem solve
• Ability to work with confidential data and maintain privacy
• Ability to professionally voice concerns and effectively deal with conflict
• Positive, can-do attitude and continuous learner
• Advanced Microsoft Office Suite skills
• Ability to analyze complex data, identify patterns and assess risk exposure
• Effective communication skills to interact with various internal and external stakeholders
• Ability to identify issues, evaluate options and develop practical solutions to mitigate risks
  
  

Office And Travel

• Primarily works in corporate office out of Roseville, no travel
• This role is required to work in the office
• no on-call responsibilities
  
  

Job Responsibilities

• Provide system-related technical support and problem resolution by reviewing issues and providing relevant solutions.
• Ability to prioritize support requests based on a service level agreement with the business users
• Coordinate support activities, including ticket management, issue tracking, and escalation processes
• Maintain accurate and up-to-date documentation related to support procedures and training materials
• Collaborate with support teams, trainers, and subject matter experts to enhance support services and content
• Ensure security best practices
  
  

Other Duties

• Receive technology shipments in the Roseville office
• Assist with setup and take down of technology in the Roseville office
• Other duties as assigned.
  
  

Physical Requirements

The physical requirements listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee needs to be able to lift to 20-50 pounds as frequently and as needed to move objects; dexterity to write and manipulate computer keyboard and mouse; ability to hear and speak clearly; and ability to distinguish between colors on graphs and charts.

In alignment with our commitment to pay transparency, the base salary range for this position is $22.50/HR to $29.00/HR excluding fringe benefits or potential bonuses. If you join McGough, your final base salary will be determined by several factors, including geography, location, skills, education, and experience. Furthermore, we place significant value on pay equity among our current team members as part of any final job offer.

Please note that the range provided above reflects the hiring range for this role. Hiring near the top end of this range would be atypical, as we aim to allow room for future salary growth. Additionally, McGough offers a comprehensive compensation and benefits package. This includes insurance coverage for medical, dental, vision, life, and disability. We also provide generous retirement plans, voluntary benefit plans, parental leave, substantial paid time off, and holiday pay.