Manager, Airport Services

Job Description

The Manager, Airport Services is responsible for ensuring a safe, efficient, and smooth bussing operation. While using discretion and independent judgment, this role holds oversight, guidance, and support to the Airport Services team, stepping in to provide hands-on help when needed to exceed customer expectations. In partnership with vendors, customers and operational safety teams, this role uses data to ensure McGee meets its customer KPIs and leads best-in-class operational outcomes in a thriving safety culture environment.

Key Responsibilities

• Foster and maintain an environment and culture where the safety of our team members and customers is of paramount importance.
• Lead a team of supervisors, and agents, including team member coaching, mentoring, and supporting individual development.
• Proactively monitor, assess, and report on Busing team performance as needed and drive ongoing improvement.
• Manage costs and labor hours within established budget constraints.
• Investigate and report delays, irregularities, safety and compliance concerns, share lessons learned, and develop solutions for future prevention.
• Serve as primary liaison between McGee and participating Seattle-Tacoma Airport Consortium members.
• Respond to, investigate and resolve customer complaints regarding bus service.
• Prepare necessary improvement plans, plan and execute initiatives, and coordinate efficient monthly/quarterly team member work schedules.
• Ensure tools and equipment are available and in working condition for team members to perform job functions effectively and that robustly maintained systems are in place to track equipment.
• Supervise and fulfill all administrative duties inherent to this position in a timely manner to include scheduling, training, discipline and team member performance development.
• Ensure compliance with company policies and all regulations of federal, state and local airport authorities.
• Conduct audits and observations to ensure compliance with company and customer policy and expectations.
• Foster an inclusive, engaging, and high-performance culture that demonstrates McGee's values of Safety, Integrity, Mutual Respect, Accountability and Pride.
• Perform additional duties as required for success of the business.