Community Service Provider

Job Purpose: A Community Service Provider delivers a range of home- and community-based services, funded by multiple sources, to support clients with co-occurring disorders in developing or maintaining the skills needed for integrated, independent living. Services include, but are not limited to: medication management, independent daily living skills, physical health monitoring, wellness management, and specialized parenting support.

The provider uses a combination of teaching, coaching, mentoring, and supervision to help clients achieve personalized goals and prevent the need for higher-level or more costly supervised care.

Essential Job Functions:

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

• Deliver independent living skills and supportive services that promote client choice, engagement, and successful community-based living.
• Assist the case manager with assessments and contribute to the development and implementation of individualized service and treatment plans.
• Document all services accurately and within required timelines to ensure compliance with contract and agency standards.
• Maintain regular contact with clients and communicate with external stakeholders to ensure needs are met and plans are followed appropriately.
• Teach and support clients in daily living skills, including personal care, household management, safety practices, financial management, medication compliance, and effective use of community resources.
• Support clients in accessing and maintaining public benefits, medical services, mental health services, and other professional supports essential for stability and independence.
• Promote safety in all environments, exercise sound judgment in community settings, and report all incidents and accidents in accordance with policy.
• Other duties as assigned.

Required Education, Experience, Certifications, Licensure and Credentials: (Where appropriate, education and/or experience may be substituted)
Minimum Required Education:  High School Diploma/GED required.  Bachelor’s or master’s degree in social work, psychology, rehabilitation or other related field. A degree is not required but is considered beneficial.

Minimum Required Experience 
•    Must have at least six months of experience working with individuals who have mental health needs, physical health conditions, and/or dementia. 
•    A preferred candidate will have a relevant degree or certificate (such as CNA or CBRF) and experience supporting individuals with mental health needs, physical health conditions, dementia, and/or participating in outcomes-based programs.

Required License – Certification – Registration: Issued By Governing Body (if applicable):  NA

Travel Type: Road Warrior

Required Valid Driver’s License:  Valid driver’s license without limitations that are incompatible with duties and responsibilities

Required Auto Insurance:  Vehicle liability insurance in accordance with Agency policy 

Knowledge, Skills, & Abilities:

•    Knowledge of the rehabilitative needs of individuals with a wide range of disabilities, including those with co-occurring mental health and substance use disorders.
•    Knowledge of community resources, public benefits, and service systems such as SSA, SSI, Medicaid/Title XIX, and local health and social service networks.
•    Skill in teaching, coaching, mentoring, and supporting clients in developing independent living skills across home and community-based environments.
•    Ability to apply sound judgment and respond safely and appropriately to crises or changing client needs in community-based settings.
•    Demonstrated proficiency using a laptop, smartphone applications, and a variety of Microsoft programs, with the ability to learn multiple computer platforms and funder-required systems.
•    Ability to communicate effectively, respectfully, and professionally with CFI staff, external case managers and care coordinators, clients, families, and community stakeholders.
•    Ability to maintain accurate and timely documentation in compliance with contract, billing, and agency requirements.
•    Ability to work independently, manage time effectively, prioritize tasks, and follow structured service and treatment plans.
•    Ability to establish rapport, maintain appropriate professional boundaries, and work with individuals from diverse cultural, socioeconomic, and behavioral backgrounds.
Physical Requirements, Visual Acuity, and Work Conditions: 

Physical Requirements: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. 

Visual Acuity: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; documentation; viewing a computer terminal. 

Working Conditions: None: The worker is not substantially exposed to adverse environmental conditions.