What are the responsibilities and job description for the Landscape Maintenance Account Manager position at McFarlin Stanford?
Position Overview
The Maintenance Account Manager (AM) is a client-facing role responsible for delivering an exceptional client experience while partnering with the assigned Project Manager (PM) to lead designated production crews.
Responsibilities
- Develop and maintain proactive communication and strong business relationships with clients, property managers, HOAs, and other stakeholders to support retention and satisfaction.
- Manage and oversee maintenance contracts, ensuring production schedules are executed to meet or exceed contract expectations.
- Conduct property evaluations and client meetings to assess needs, measure satisfaction, and troubleshoot issues as needed; attend board meetings upon request.
- Identify opportunities for improvements and provide solutions to clients; collaborate with the Sales team to support new business opportunities.
- Oversee budget, reporting, and account billing in accordance with established procedures; coordinate with internal teams to resolve any issues.
- Partner with the PM to lead landscape maintenance crews of 3-5 employees, effectively utilizing labor and resources to meet coverage plans.
- Administer all aspects of performance management, including annual reviews, ongoing feedback, coaching, on-the-job training, and disciplinary actions when necessary.
- Collaborate with HR and the PM to ensure a positive employee experience from onboarding through exit.
- Work collaboratively with peers and senior leadership on various projects and initiatives.
Requirements
- AS or BS degree in Horticulture, Construction, Customer Relationship Management, or a related field.
- 3-5 years of relevant experience.
- Experience coaching and managing employees responsible for landscaping or related labor.
- Strong ability to build and maintain positive client relationships.
- Ability to lift up to 50 lbs.
- Basic proficiency in Microsoft Outlook, Excel, and Word.
- Demonstrated commitment to safety in all aspects of work.
Salary : $65,000 - $80,000
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