Landscape COO

Role: COO

Reports To: Visionary / Owner

Department: Operations

Location: Raleigh-Durham (RDU) Region

Company Overview

We are a growing landscape services company committed to enhancing the beauty, health, and value of the properties we serve. Through exceptional service, strong client relationships, and a culture of continuous improvement, we strive to be the most trusted landscape partner in our market.

Position Summary

The Integrator is responsible for turning vision into execution by ensuring alignment, accountability, and operational excellence across the organization. Working closely with the Visionary, this leader drives company-wide execution through the EOS® (Entrepreneurial Operating System) framework while ensuring operational departments consistently deliver high-quality results.

This role serves as the organizational leader responsible for translating strategy into action, creating clarity, removing obstacles, and holding teams accountable to company goals.

Key Responsibilities

EOS Leadership & Organizational Alignment

• Lead, manage, and hold accountable the company leadership team
• Champion EOS tools and processes, including
• Level 10 Meeting
• Scorecards
• Rocks Quarterly and Annual Planning
• Ensure alignment with the Vision/Traction Organizer (V/TO.)
• Foster collaboration across departments and eliminate barriers to execution
• Facilitate problem-solving using the IDS (Identify, Discuss, Solve) process
• Promote a culture of accountability, communication, and continuous improvement

Operational Leadership

• Oversee the performance of operational divisions led by branch and department managers, including
• Landscape Maintenance
• Landscape Construcion
• Irrigation
• Hardscape Construction
• Enhancements
• Ensure projects are delivered safely, efficiently, on schedule, and within budget
• Drive consistency in scheduling, job costing, resource utilization, and quality control
• Develop, implement, and continuously improve Standard Operating Procedures (SOPs).
• Coordinate with sales and design teams to ensure seamless project handoffs and execution
• Monitor operational performance and ensure productivity, efficiency, and profitability targets are achieved

Leadership Development & Culture

• Develop and mentor managers and team leaders through coaching, accountability, and performance management
• Utilize EOS tools such as Accountability Charts, People Analyzer, and Quarterly Conversations to strengthen leadership effectiveness
• Foster a culture of ownership, excellence, teamwork, and personal growth
• Partner with HR and leadership to support recruiting, onboarding, training, and retention initiation
• Identify skill gaps and implement development plans for emerging leaders

Financial & Performance Managent

• Partner with finance to monitor budgets, job costing, labor efficiency, and overall profitability
• Track and manage key performance indicators (KPIs) related to operations, production, quality, and customer satisfaction
• Support forecasting, resource planning, and capacity management
• Identify opportunities to improve operational efficiency and increase margins

Key Performance Indicators

• Achievement of company-wide and departmental
• Rocks On-time and on-budget project completion
• Operational efficiency and labor productivity
• Job costing accuracy and profitability
• Leadership team accountability and execution
• Client satisfaction and retention
• Employee engagement and retention

Why Join Us?

This is a unique opportunity to play a key leadership role within a growing organization. As the Integrator, you will help shape the future of the company by driving operational excellence, developing leaders, strengthening accountability, and building a scalable organization positioned for long-term success.