What are the responsibilities and job description for the Business Services Supervisor (Claims Follow up) | Business Services | Ames | 2026-059 position at McFarland Clinic?
Job Details
Description
McFarland Clinic is currently accepting applications for a Business Services Supervisor for its Ames clinic location. Candidates should be service-oriented, a team player, and be able to provide extraordinary care, every day to our patients.
Responsibilities include: Supervises the day to day operations of the claims follow up team, Monitors work queue metrics to identify and facilitate needed changes to workflows/processes within the Business Services department and/or clinical department(s) and manager. Performs error resolutions requiring independent judgment. Assists with selection, training and orienting departmental personnel. Completes assigned projects, to include data analysis and trending with the utilization of Excel and/or Google spreadsheets. Designs work schedules including flexible work hours and work assignments. Recommends staffing additions and/or changes. Assists in preparing departmental budgets and allocation of funds. Answers the telephone, screens calls, and directs to the proper source. Follows established policies and procedures. Attends required meetings and participates in committees as requested. Participates in professional development activities and maintains professional affiliations. Maintains confidentiality in regard to patient account status. Performs related work as required. Position comes with competitive clinic pay and valuable benefits package
Education
Hours: 8:00 AM - 4:00 PM
Experience
Benefits
McFarland Clinic offers a comprehensive benefits package, including health and dental insurance, 401(k), and PTO. Click here for details.
McFarland Clinic is central Iowa's largest physician-owned multi-specialty clinic. Join our team and join a group of caring professionals, dedicated to providing Extraordinary Care, Every Day! We value quality care and extraordinary service, trusting relationships and an exceptional workplace. Our organization has more than 75 years experience of caring for people. We welcome applicants who can help us enhance the health and well-being of our patients and communities we serve.
McFarland Clinic is an Equal Opportunity Employer
McFarland Clinic makes every effort to comply with all requirements of federal, state and local laws relating to Equal Employment Opportunity.
Description
McFarland Clinic is currently accepting applications for a Business Services Supervisor for its Ames clinic location. Candidates should be service-oriented, a team player, and be able to provide extraordinary care, every day to our patients.
Responsibilities include: Supervises the day to day operations of the claims follow up team, Monitors work queue metrics to identify and facilitate needed changes to workflows/processes within the Business Services department and/or clinical department(s) and manager. Performs error resolutions requiring independent judgment. Assists with selection, training and orienting departmental personnel. Completes assigned projects, to include data analysis and trending with the utilization of Excel and/or Google spreadsheets. Designs work schedules including flexible work hours and work assignments. Recommends staffing additions and/or changes. Assists in preparing departmental budgets and allocation of funds. Answers the telephone, screens calls, and directs to the proper source. Follows established policies and procedures. Attends required meetings and participates in committees as requested. Participates in professional development activities and maintains professional affiliations. Maintains confidentiality in regard to patient account status. Performs related work as required. Position comes with competitive clinic pay and valuable benefits package
Education
- High School Diploma, GED or HiSET
- Associate degree in business or related field preferred.
- CPC or equivalent certification required
Hours: 8:00 AM - 4:00 PM
Experience
- Excellent verbal, written communication, computer skills, proficient typing skills.
- Customer service experience and working with the public required.
- Prefer one year work experience, preferably in a medical office setting.
- Minimum of two years with denial management, including expertise in reviewing denied claims, analyzing denial trends, and appealing denials.
Benefits
McFarland Clinic offers a comprehensive benefits package, including health and dental insurance, 401(k), and PTO. Click here for details.
McFarland Clinic is central Iowa's largest physician-owned multi-specialty clinic. Join our team and join a group of caring professionals, dedicated to providing Extraordinary Care, Every Day! We value quality care and extraordinary service, trusting relationships and an exceptional workplace. Our organization has more than 75 years experience of caring for people. We welcome applicants who can help us enhance the health and well-being of our patients and communities we serve.
McFarland Clinic is an Equal Opportunity Employer
McFarland Clinic makes every effort to comply with all requirements of federal, state and local laws relating to Equal Employment Opportunity.