What are the responsibilities and job description for the Senior Salesforce Administrator position at MCE?
About MCE
At MCE, we tackle the climate crisis with a shared commitment to innovation, community, and equity. Together, we foster an inclusive, collaborative, and flexible work environment where creativity thrives, work-life balance is prioritized, and every voice is valued.
MCE is a not-for-profit public agency that has set the standard for clean energy in our communities since 2010. We provide more renewable power at stable rates, and deliver cutting-edge energy programs to residents and businesses across four Bay Area counties: Contra Costa, Marin, Napa, and Solano. Our team, drawn from all walks of life, embodies a shared passion for environmental stewardship and community service. You’ll work alongside dedicated professionals innovating and collaborating to make our communities more energy-efficient, resilient, and sustainable.
MCE is in the San Francisco Bay Area, with offices in San Rafael and Concord. Employees have the option to work remotely, in a hybrid arrangement, or in the office, depending on the role responsibilities and any in-person meeting requirements. I am happy to provide more details if needed.
We value a range of experience. Even if you feel that you do not meet all of the qualifications, we encourage you to apply. Application materials will be reviewed on a rolling basis.
About The Technology & Analytics Department
The Technology and Analytics (TA) department furthers MCE’s pursuit of finding more innovative solutions to the challenges facing Community Choice Aggregations (CCAs) today. The team uses its deep knowledge of technology and data sciences to provide platforms, systems and facilities to the wider MCE team so that decision makers can be confident that their choices are backed up by hard data. The TA team is also responsible for MCE’s Customer Relationship Management (CRM) system and its Data Analytics Platform. TA provides the infrastructure that allows MCE to maintain its operational readiness while also being accountable for cybersecurity threats and the privacy of MCE’s customer data.
As a Senior Salesforce Administrator
Under the direction of the Manager of Business Solutions, the Salesforce Administrator will be responsible for the day-to-day administration of MCE’s CRM platform, CICD (Continuous Integration and Continuous Delivery) pipeline, and CRT toolset. This includes gathering requirements, designing and deploying solutions based on best practices of software engineering, tracking, prioritizing, and resolving support tickets, providing ongoing training for end users, and environment and license management. This position will work cross-departmentally to ensure applicable department needs are met by the CRM.
Key Responsibilities: Senior Salesforce Administrator
Required Salesforce Certifications
Competitive compensation package offered, based on candidate experience along with generous benefits and perks, including fully paid premiums for health insurance, parental leave, dependent care subsidies, student loan repayment, and employee wellness program. Starting Salary Range: Senior Salesforce Administrator $132,105 -$172,838.
Application Process
As a part of the application process for Senior Salesforce Administrator all candidates must:
MCE Culture
At MCE, we are committed to fostering a workplace rooted in equity, inclusion, and belonging. As part of this effort, we’ve included a few optional questions to help us better understand your background, experiences, and how we can create a respectful and inclusive candidate experience.
MCE is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
MCE Work Environment
MCE offices support an environment that is accessible to those with reduced mobility. We are happy to provide more details if asked.
MCE makes reasonable accommodations of any known physical or intellectual limitations for qualified applicants with disabilities, sincerely held religious beliefs, and other conditions protected by applicable law.
At MCE, we tackle the climate crisis with a shared commitment to innovation, community, and equity. Together, we foster an inclusive, collaborative, and flexible work environment where creativity thrives, work-life balance is prioritized, and every voice is valued.
MCE is a not-for-profit public agency that has set the standard for clean energy in our communities since 2010. We provide more renewable power at stable rates, and deliver cutting-edge energy programs to residents and businesses across four Bay Area counties: Contra Costa, Marin, Napa, and Solano. Our team, drawn from all walks of life, embodies a shared passion for environmental stewardship and community service. You’ll work alongside dedicated professionals innovating and collaborating to make our communities more energy-efficient, resilient, and sustainable.
MCE is in the San Francisco Bay Area, with offices in San Rafael and Concord. Employees have the option to work remotely, in a hybrid arrangement, or in the office, depending on the role responsibilities and any in-person meeting requirements. I am happy to provide more details if needed.
We value a range of experience. Even if you feel that you do not meet all of the qualifications, we encourage you to apply. Application materials will be reviewed on a rolling basis.
About The Technology & Analytics Department
The Technology and Analytics (TA) department furthers MCE’s pursuit of finding more innovative solutions to the challenges facing Community Choice Aggregations (CCAs) today. The team uses its deep knowledge of technology and data sciences to provide platforms, systems and facilities to the wider MCE team so that decision makers can be confident that their choices are backed up by hard data. The TA team is also responsible for MCE’s Customer Relationship Management (CRM) system and its Data Analytics Platform. TA provides the infrastructure that allows MCE to maintain its operational readiness while also being accountable for cybersecurity threats and the privacy of MCE’s customer data.
As a Senior Salesforce Administrator
Under the direction of the Manager of Business Solutions, the Salesforce Administrator will be responsible for the day-to-day administration of MCE’s CRM platform, CICD (Continuous Integration and Continuous Delivery) pipeline, and CRT toolset. This includes gathering requirements, designing and deploying solutions based on best practices of software engineering, tracking, prioritizing, and resolving support tickets, providing ongoing training for end users, and environment and license management. This position will work cross-departmentally to ensure applicable department needs are met by the CRM.
Key Responsibilities: Senior Salesforce Administrator
- Manage user and license management and administration.
- Triage, prioritize and resolve User support tickets, within the Service Level Agreements.
- Coordinate, and facilitate, as needed, investigation meetings.
- Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards, and reports.
- Manage data flows, Import and export data using native Data Import Tool, Data Loader (online and offline), and Pentaho.
- Monitor and report user adoption and provide actionable recommendations on strategy to increase adoption.
- Lead and develop user training and creating training materials.
- Implement project plans aligned with department goals.
- Support CRM continuity across departments.
- Support and coordinate with the offshore/onsite CRM development teams on various requirements and ticket resolution.
- Manage the CICD pipeline, using the Copado Express toolset.
Required Salesforce Certifications
- Current Salesforce Administrator 201
- Current Salesforce Service Cloud Consultant
- Current Salesforce Platform Developer 1 -
- Current Copado CICD Certification Experience. However, candidates with proven expertise in CICD pipeline management using equivalent tools will also be considered.
- The Copado certification must be obtained in the first month in the position as part of MCE’s Professional Development process.
- Education: A Bachelor of Science degree from an accredited college in Engineering, Computer Science, IT, mathematics or a closely related field.
- Experience: Minimum of five (5) years demonstrated experience in Salesforce Service Cloud and Salesforce Administrator 201 Marketing
- Salesforce Service Cloud CRM and exposure to Marketing Cloud.
- CICD Pipeline Management, using Copado Express or equivalent tool set.
- Data Optimization and Integration strategies and exposure to API management.
- Technology initiatives and an understanding of the impact on the agency of such initiatives.
- Knowledge of the Salesforce technology landscape includes, but not limited to, software development, integration, complex hardware/software upgrades or rollouts, documentation development, and complex instructional design activities.
- QA methodologies and Copado Robotic Testing Tool Administration, scripting, and management.
- Proven knowledge of most aspects of computing and communications, including hardware infrastructure, networking, software, operations, and disaster recovery.
- Demonstrated knowledge and experience in the design and development of software, including basic knowledge of secure software development.
- Proficient at analyzing requirements, developing functionality, specifications of documents, and documenting and executing business process-specific test scenarios.
Competitive compensation package offered, based on candidate experience along with generous benefits and perks, including fully paid premiums for health insurance, parental leave, dependent care subsidies, student loan repayment, and employee wellness program. Starting Salary Range: Senior Salesforce Administrator $132,105 -$172,838.
Application Process
As a part of the application process for Senior Salesforce Administrator all candidates must:
- Complete the short application process online answering all applicable questions.
- Submit a current resume.
- Submit a cover letter on how your current /previous experience has prepared you to be considered for this MCE position.
MCE Culture
At MCE, we are committed to fostering a workplace rooted in equity, inclusion, and belonging. As part of this effort, we’ve included a few optional questions to help us better understand your background, experiences, and how we can create a respectful and inclusive candidate experience.
MCE is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
MCE Work Environment
MCE offices support an environment that is accessible to those with reduced mobility. We are happy to provide more details if asked.
MCE makes reasonable accommodations of any known physical or intellectual limitations for qualified applicants with disabilities, sincerely held religious beliefs, and other conditions protected by applicable law.
Salary : $132,105 - $172,838