What are the responsibilities and job description for the Front Office Assistant position at McDowell Healing Arts Center, LLC?
Front Desk Duties:
McDowell Healing Arts Center is a compassionate and client-centered mental health practice dedicated to providing high-quality care to individuals seeking support. We are looking for a warm, organized, and detail-oriented individual to be the first point of contact for our clients and to assist with intake coordination for new patients.
Job Responsibilities:
- Greet clients in a professional, welcoming manner
- Answer phone calls, emails, and inquiries with empathy and efficiency
- Schedule and confirm appointments for therapists
- Maintain a clean and organized front desk and waiting area
Intake Coordination:
- Assist new clients with intake paperwork and ensure all forms are completed accurately
- Verify insurance information and discuss basic billing inquiries
- Enter client information into the electronic health record system (EHR)
- Coordinate initial appointments with appropriate therapists based on client needs
Administrative Support:
- Manage client records with confidentiality and professionalism
- Assist with billing and insurance verification as needed
- Provide general office support to therapists and staff
Qualifications:
- Previous experience in a medical, mental health, or customer service setting preferred
- Strong interpersonal and communication skills
- Ability to multitask and remain calm in a fast-paced environment
- Proficiency with scheduling software and electronic health records (EHR)
- Understanding of HIPAA regulations and patient confidentiality
- Compassionate, friendly, and professional demeanor
***Hours & Shift - We are looking to hire one person. This will mostly be a day shift but there may be very limited times where you may have to work a mid shift. A rotation of 1 Saturday a month may be a possibility also.
Work Remotely
- No
Job Type: Full-time
Pay: $15.00 per hour
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
- Computer Skills: 1 year (Preferred)
Work Location: In person
Salary : $15