Supervisor, Business Technical Analysis

Company Description: 

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the foodservice industry, our legacy of innovation and hard work continues to drive us. 

From drive-thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. 

At McDonald’s, we see every day as a chance to create a positive impact. We lead through our values centered on inclusivity, service, integrity, community, and family. From the support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry, and the planet. We also offer outstanding benefits including a sabbatical program, tuition assistance, and flexible work arrangements. 

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don’t meet every single requirement!

This customer-focused role partners with the Offers and Loyalty Manager on the Solutions Readiness team (US Technology) to evaluate, refine, measure, and maintain requirements for Offers and Loyalty initiatives in the US Market. The position collaborates with cross-functional teams to enable new features, ensures thorough testing, and supports both Support and Testing teams for clear understanding of requirements and functionality. Maintaining up-to-date documentation is a key responsibility. 

• Lead, gather, and document requirements for Offers and Loyalty initiatives
• Coordinate with internal and external partners on prioritization and maintenance tasks
• Document user stories and collaborate with developers, QA, and business partners to clarify deliverables
• Analyze and translate business requirements into customer experience and development needs
• Bridge communication between business stakeholders and technology solution providers
• Continuously update and maintain Offers and Loyalty documentation
• Effectively manage communications with stakeholders and cross-functional teams

• Exceptional organizational skills and attention to detail
• Extensive experience with JIRA, Confluence, and MS Office
• Strong problem-solving and analytical abilities
• Comfortable collaborating with cross-functional teams (engineers, designers, researchers, strategists, scrum masters)
• Ability to manage multiple projects simultaneously
• Excellent interpersonal and communication skills
• Experience in the product development lifecycle
• Proven ability to lead requirements meetings and document requirements
• Customer-centric mindset with a passion for outstanding digital experiences
• Bachelor’s degree (technical degree preferred)
• 3–5 years of experience translating customer needs into product features

Preferred: Experience with mobile apps and digital products 

Bonus Eligible: Yes

Benefits Eligible: Yes

The expected salary range for this role is $93,208.00 - $116,510.00 per year
 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information: 

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.