Human Resources and Training Assistant

Role Summary

Work with the all leadership teams throughout business in pursuit of excellence and Service alignment. This role is an ambassador, leader and critical component in ensuring that all ECC Enterprises McDonald’s are successful in the following areas:

• Hiring, Training, and Quality Teams, Systems and Results
• Customer Feedback Metrics and Recovery
• Yearly & Quarterly Planning
• Back of House Staffing and Operations
• Leadership and People Development throughout restaurant
• Vision and Service Model compliance throughout all areas of oversight.

General Responsibilities:

• Develop a restaurant culture of growth minded team members and leaders. A culture of product knowledge, stewardship, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture.
• Maintain vision alignment with the Operator and the leadership team
• Participate in monthly Operation Team meetings
• Ensure stewardship systems are taking place throughout the restaurant
• Create a center of excellence for area of responsibility by creating, leading, and implementing systems that will be the standard for innovation and high performing teams throughout each restaurant.
• Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of the business. This should be highly intentional and happening each and every day through goal-setting and regular performance feedback.
• Conduct weekly hiring and orientations within all restaurants
• Perform discipline for actions that do not meet standards and execute discipline documentation for all team members who fail to meet expectations.
• Working with other directors during hiring process, completing resume screening, interviews and reference checks as necessary.
• Ensure all staff members are performing discipline for actions that are consistent with ECC Enterprises Handbook

People – Leadership and People Development:

• Create a dynamic leadership development program for the following levels. Team Leader, Shift Manager & General Managers.
• Serve as an advocate for overall feel of team and more complex social-emotional needs of team.
• Create a “Leadership Readiness Filter” for upcoming leaders and document. Base this on non-negotiable characteristics and performance. For example, integrity, no write-ups, humility, etc. This will be used before we move anyone into leadership so that coaching begins on a weakness before moved into leadership.
• Develop a distinct difference between the “training” of leaders and the “development” of leaders. Some training does apply – money, closing procedures, etc. But when does training stop and development begin?
• After initial program is complete, what does “Ongoing Development” look like? Create level-based Ongoing Development based on outside reading, one-on-one coaching sessions, etc.
• Conduct onboarding and performance feedback systems.
• Lean into Employee Performance Feedback and Review schedules to support other directors in feedback and development tactics.
• Serve as lead director on Hiring in terms of pacing, systems, and interviewing. Support other Operations Directors in hiring decision making.

Yearly & Quarterly Planning:

• Work with Operations Manager to complete Annual Business Plan.
• Create quarterly plans based on business fluctuations, goals and needs.

Skills:

• Strategic thinker, Goal-oriented, Tech-savvy
• Completed all necessary training material.
• Great communicator both in handling difficult situations and a diverse team.
• Ability to work in a team environment
• Very detailed oriented & keenly observant
• Professional marketing or communications experience
• Outstanding communication skills
• Maintains business and professional community contacts
• Self-starter, creative and flexible
• Ability to work well with the public/network
• Outgoing/friendly
• Good business sense, achiever
• Affinity for sales/marketing
• Good written/verbal communicator
• Good negotiation skills
• Strong project/time management skills
• Strong follow-through on assignments
• Self-starter who completes tasks without excessive supervision

Specific Experience:

• Required: High School Diploma or equivalent
• Required: Strong analytical and problem solving
• Required: Experience as a Leader in Restaurants for 5 years