What are the responsibilities and job description for the Hybrid Dispatch Operator position at MCDONALD'S TOWING AND RESCUE INC?
Company Description
MCDONALD'S TOWING AND RESCUE INC is an individual and family services company based out of 2975 Interstate Parkway, Kalamazoo, Michigan. We specialize in providing professional towing and rescue services in the Michigan area. MCDONALD'S TOWING AND RESCUE INC takes pride in offering reliable and efficient services to our community. Join our team and contribute to our mission of delivering exceptional service and support.
Role Description
This is a full-time on-site role for a Hybrid Dispatch Operator located in Portage, MI. The Hybrid Dispatch Operator will be responsible for managing incoming service requests, coordinating with tow truck drivers, providing excellent customer support, and ensuring timely and efficient dispatch of rescue services. The Hybrid Dispatch Operator will also be responsible for operating a wrecker truck. The role involves monitoring communication systems, maintaining accurate records, and handling any operational issues that may arise.
Qualifications
- Excellent verbal and written communication skills
- Proficiency in using dispatch software and communication systems
- Strong organizational and multitasking abilities
- Ability to pass a drug screen
- Excellent driving record
- Customer service skills and the ability to remain calm under pressure
- Experience in a similar dispatch or customer support role is preferred
- Knowledge of local geography and routes in the Michigan area is a plus
- Ability to work in a fast-paced environment and adapt to changing situations
- High school diploma or equivalent; further education or certifications are an advantage