Supervisor, Tech Deployment

Company Description: 

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. 

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements. 

Department Overview

McDonald’s is seeking a collaborative and proactive individual to join the Consumer & Company Platform team. On this team, individual will facilitate & monitor the Change Control process used by various development teams as they deliver content to the US restaurants. In this role, the individual will clarify expectations, apply relevant standards and best-practices to craft and develop innovative process solutions to support our deployment services team. This will be a collaborative role and will work with the Consumer & Company Platform Team to ensure consistency of product and integration of standard methodologies. You’ll collaborate with McDonald’s vendors and various internal teams. The preferred candidate will have a solid background in coordinating change control processes, software development lifecycle (SDLC), Incident / Problem Management (ITIL), and effective organization management, demonstrating best practices in all methodologies. There’s no shortage of opportunity as this role directly supports delivering technology that impacts the experience of 13,500+ restaurants and consumers who love the McDonald’s brand.

Duties

Change Control:

• Administer & support the change control process, ensuring all changes are documented, reviewed, and approved in accordance with company policies.
• Coordinate with various groups and external entities to manage and implement changes and deployments effectively.
• Monitor and report on the impact of changes, ensuring minimal disruption to operations.
• Identify and support process innovation by identifying efficiency opportunities and leveraging tools that support end users.

Project Management:

• Ensure CCP projects & tasks are finished on time, within scope, and within budget.
• Identify and mitigate risks associated with projects, tasks and changes.
• Craft documentation for internal processes, standard methodologies, and other knowledge sharing materials to share with collaborators.
• Lead improvement efforts by developing the scope and creating plans to drive to completion. 

Partner Engagement:

• Be the main connection for internal and external customers.
• Establish and maintain strong connections with key collaborators to secure alignment and backing for initiatives.
• Communicate effectively with partners to keep them informed of progress and changes.
• Create & manage process onboarding materials that support teams through the US Change Control process.

Performance Monitoring and Reporting:

• Identify & track performance metrics to measure the success of company and consumer management initiatives.
• Prepare and present regular reports & dashboards on performance, changes, and project status to senior leadership.
• Track process compliance through automation of system checks to ensure process and documentation is followed.
• Apply data-driven insights to offer benefits through recommendations and support continuous improvement.

Qualifications

Education:

• Bachelor’s degree in computer science, business administration or related field.

Experience:

• 1-3 years of experience in Software Development Lifecycle and/or IT Project Management.
• Proven experience in change control and project management.
• Experience communicating and working with cross-functional teams & leadership.
• Experience working with Incident / Problem Management processes.

Skills:

• Exceptional demonstration of teamwork skills.
• Proficient capabilities in planning, presenting, and prioritizing.
• Strong analytical and problem-solving abilities.
• Exceptional communication, interpersonal, and documentation skills.
• Proficient process management & process design skills.
• Working knowledge of project management applications (Jira, Smartsheet is a plus).
• Experience with business intelligence and data formatting tools (PowerBI is a plus).
• Ability to work in a fast-paced and dynamic environment.
• Interested in working with AI platforms and creating / managing Agents is a plus.

Certifications:

• PMP (Project Management Professional) or similar certification is a plus.
• Change Management certification is desirable.
• Information Technology Infrastructure Library (ITIL) certification is desirable.
• AI Certifications or training is desirable.

Compensation

Bonus Eligible: yes

Long - Term Incentive: yes

Benefits Eligible: yes

Salary Range

The expected salary range for this role is $104,482.00 - $130,602.00 per year

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information: 

Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis. 

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Nothing in this job posting or description should be construed as an offer or guarantee of employment. 

Salary : $104,482 - $130,602