Maintenance Lead

Job Summary: The Maintenance Lead oversees and manages maintenance projects across McDonald Companies’ properties, ensuring work is completed efficiently, safely, and to the highest standards.

Company Summary:

McDonald Companies is a family-owned business with a proud legacy of over 140 years of service to our trusted partners. Our mission is to grow together, whether that be through our people, properties, or the communities we serve. We are committed to creating opportunities that empower our partners and foster long-term relationships.

Our company specializes in real estate development and management, offering property management and construction services to both internal and external partners. Additionally, we provide comprehensive supply chain services through our entity, WSW Logistics, which includes warehousing, trucking, and local spotting. We also take pride in our recreational marina, South Bay Marina, which offers a peaceful oasis for the community.

Both South Bay Marina and WSW Logistics are entities owned and operated under McDonald Companies. WSW Logistics has locations in Morrilton, AR, Tulsa, OK, and Green Bay, WI. All other services and entities are primarily provided to the local Green Bay market. McDonald Companies continues to provide reliable services that contribute to the growth and success of our partners, clients, and community members.

Key Relationships:

The Maintenance Lead  must interact daily with management as well as customers. They must be approachable and present a professional appearance and positive attitude when dealing with all internal and external individuals.

Primary Responsibilities:

• Oversee all day-to-day maintenance operations, ensuring “boots on the ground” presence while delegating effectively to the team.
• Act as the primary task manager for the maintenance department; assign, track, and follow up on all work orders from open to close.
•  Recruit, train, mentor, and performance-manage a team of Maintenance Technicians and Service Coordinators who report directly to you.
• Conduct regular quality-control inspections of completed work performed by both in-house staff and vendors.
•  Develop and implement preventive maintenance (PM) programs, with special focus on HVAC, fire sprinklers, elevators, plumbing, electrical, and life-safety systems.
• Manage capital improvement and replacement projects from scope development through vendor selection, budgeting, execution, and close-out.
• Compare and negotiate with vendors; maintain preferred vendor relationships while continuously evaluating performance and pricing.
• Track and analyze key metrics (completion rates, response times, overtime, labor costs, parts spend, make-ready turns, etc.) using property management software (Yardi, RealPage, AppFolio, etc.).
• Oversee work-order distribution, after-hours emergency response scheduling, and snow removal operations (where applicable).
• Manage department budget, approve invoices, code expenses, and ensure cost-effective purchasing.
• Handle contract administration, certificates of insurance, scopes of work, and payment terms for all service contractors.
• Ensure full compliance with local, state, and federal regulations including OSHA, EPA, fair housing, and life-safety codes.
• Serve as the primary point of contact for service-related resident/tenant concerns and follow-up.

Qualifications and Requirements:

• High school diploma or equivalent
• Minimum of 2 years of experience in building maintenance and groundskeeping
• Experience with HVAC(is a plus), fire sprinkler systems, electrical, general construction, etc.
• Ability to effectively perform and manage all listed job responsibilities
• Strong organizational and multitasking skills
• Must be able to track and report time spent on tasks

Physical Requirements:

• Must be able to stand for more than 60% of the time
• Frequently required to bend, stoop, crawl, crouch or crawl in order to perform required property maintenance
• Frequently required to use hands and arms to steer and to finger controls and adjust controls as needed on all equipment needed to perform the job
• Frequently required to lift and/or move objects 10-50 lbs, occasionally lift and/or move objects that weight more than 100 lbs.
• Frequently required to work outside in all types of weather.
• Occasionally required to ascend/descend a ladder
• Must be able to see proficiently in order to operate any power or hand tools
• Must be able to read a computer screen, work orders, memos, and emails and any other property service-related documents
• Must be able to speak in order to convey information to customers
• Must be able to hear directions provided by customers or other employees