What are the responsibilities and job description for the Service Advisor position at McDonald Automotive?
McDonald Mazda West
McDonald Mazda West brings award-winning Mazda service to Lakewood with a family-run culture that’s focused on growth, support, and purpose. As a longtime member of Mazda’s President’s Club, we’re proud to deliver an elevated experience—both for our customers and our team. Come join a dealership where energy and integrity meet.
Check out our Instagram to see what we're all about!
Compensation Overview
This role is commission based. Average compensation for this position is $60,000 with top performers earning $150,000
Experience & Qualifications Needed:
- Valid driver’s licenseand clean driving record
- 1-3years of progressive experience in auto service is preferred but not required
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team-oriented and self-motivated
- Ableto work independently
Essential Duties and Major Responsibilities:
- Greet customers and guide them through the service process with confidence, professionalism, and a focus on building long-term relationships.
- Present maintenance and repair recommendations clearly, with the goal of increasing closing ratios and maximizing service sales.
- Consistently follow up with customers for approvals and updates, creating urgency,and trust throughtimelycommunication.
- Collaborate with technicians to ensureaccuratediagnoses and estimates are conveyed to customers.
- Own the customer experience from drop-off to delivery, ensuring every interaction ends with satisfaction and repeat business.
- Track performance metrics like sales totals and closing ratios to drive continuous improvement.
What We Offer:
- Competitive401k / 401k matching
- Medical / Dental / Vision Insurance
- Employee Assistance Program(EAP)-free, confidential counseling
- PTOAccrual
- Health Savings Account
- Flexible Spending Account
- Voluntary Life and AD&D
- Employee Discounted Pricing on Parts, Vehicles, and Service
What Makes Us Different?
As a family owned and operated company for over 65 years, McDonald Automotive is proud to serve Colorado with a legacy built on respect, integrity, growth, hard work, and trust. With three generations actively involved in the day-to-day operations, we prioritize relationships over transactions—with our customers, our community, and our employees.
Our motto, Doing Right Comes Naturally, reflects our commitment to doing business the right way. That commitment has earned us recognition as one of the top 20 dealerships in the U.S., not just by meeting manufacturer standards but by holding ourselves to even higher ones. We aim to deliver the best car buying, servicing, and ownership experience in the industry.
At McDonald, we believe that exceptional experiences start with exceptional people. Many of our team members have spent decades with us, growing their careers and eventually retiring as part of the McDonald legacy. We're proud to attract driven, motivated individuals who are passionate about their work and dedicated to building lasting relationships. It’s not just about the work we do — it’s about the family we build along the way.
Disclaimer:
[FOR EVERGREEN REQS:] Applications for this position will be accepted and reviewed on an ongoing basis.
[FOR JOBS WITH TARGET CLOSE DATE:] This position will remain open for at least three days and will close upon candidate selection.
If you are an individual with a disability and need a reasonable accommodation to assist with your application for employment or the recruiting process, please contact us by sending an email to hr@mcdonaldag.com or call 303-795-1100.
Salary : $60,000 - $150,000