What are the responsibilities and job description for the BDC Representative position at McDaniel GM Superstore?
Join One of Central Ohio's Fastest Growing Automotive Dealerships
McDaniel GM Superstore is seeking a motivated, customer-focused Automotive Business Development Center (BDC) Representative to join our growing team. If you enjoy helping people, thrive in a fast-paced environment, and have exceptional communication skills, this could be the career opportunity you've been looking for.
As a BDC Representative, you'll serve as the first point of contact for customers by responding to internet leads, phone calls, text messages, and online inquiries. Your primary responsibility is to create an outstanding customer experience while scheduling appointments that drive dealership success.
No automotive experience? No problem! Customer service, call center, hospitality, retail, and sales experience are all valuable backgrounds, and we provide paid training to help you succeed.
What You'll Do
- Respond promptly to internet leads, phone calls, text messages, chat requests, and email inquiries.
- Schedule qualified appointments for the Sales Department.
- Follow up with customers using phone, email, and text messaging.
- Build relationships with prospective customers through professional communication.
- Maintain accurate customer records within the dealership CRM.
- Execute daily follow-up campaigns and appointment confirmation processes.
- Work closely with the Sales Team to ensure a seamless customer experience.
- Re-engage previous customers and unsold prospects.
- Meet daily, weekly, and monthly appointment and performance goals.
- Provide outstanding customer service during every interaction.
Qualifications
- Previous customer service, sales, hospitality, retail, or call center experience preferred.
- Excellent verbal and written communication skills.
- Positive attitude and professional demeanor.
- Strong organizational and multitasking abilities.
- Comfortable using computers and learning CRM software.
- Ability to work independently and as part of a team.
- Detail-oriented with strong follow-up skills.
- Valid driver's license
What We Offer
- Competitive hourly pay plus commission & performance bonuses.
- Paid training and ongoing professional development.
- Advancement opportunities within a growing automotive organization.
- Health, dental, and vision insurance.
- 401(k) retirement plan.
- Paid vacation and holidays.
- Employee discounts on vehicles
- Modern dealership facilities with the latest technology.
- Supportive team environment focused on career growth.
Why McDaniel GM Superstore?
Our Business Development Center is the heartbeat of our sales operation. Every phone call answered, every text sent, and every appointment scheduled helps customers begin an exceptional buying experience. We invest in our employees by providing the tools, coaching, and support needed to build long-term careers in the automotive industry.
Whether you're looking to grow your customer service career or begin a future in automotive sales, McDaniel GM Superstore offers an exciting opportunity with unlimited potential.
Apply today and become part of a team that's committed to delivering exceptional customer experiences every day.
Pay: Up to $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $50,000