Circulation and Reserves Manager

About McDaniel College:

McDaniel College is a four-year, independent college of the liberal arts and sciences offering over 100 undergraduate and graduate programs. One of the original "Colleges That Change Lives," McDaniel emphasizes experiential learning and student-faculty collaboration to develop the unique potential in every student. Represented by the Green Terror, over 20 athletic teams compete in the NCAA Division III Centennial Conference. A student-centered community of 1,600 undergraduates and 1,400 graduate students offers access to both Baltimore and Washington, D.C., plus a European campus in Budapest, Hungary.

This position has a budgeted hiring rate of $45,000 - $47,000. The position is classified as A2. The A2 salary band for all full-time, 12-month positions at the college with this classification have a minimum rate of $43,880 and a maximum rate of $63,187.20. For benefit purposes only, the workweek is estimated to be 35 hours per week. The actual schedule for exempt positions may vary based on the workload and responsibilities assigned.

At McDaniel College we value our employees by offering our full-time employees tuition remission, 403B retirement accounts, paid time off, medical insurance, flexible spending accounts, life insurance, and paid maternity and parental leave. For more information about the college's benefits, please click here to review the 2025 benefits guidebook and click here to view 2025 premium rates.

Job Description:

This is a regular, full-time, 12-month position managing the day-to-day operations of circulation and reserve services for the Hoover Library. Duties include managing a workforce of 20 or more part-time student and temporary employees, managing user accounts including levying and collecting lost item fees with the Bursar's Office, and providing project management and assistance to the Associate Director. This position works Sunday-Thursday 11AM - 7PM during the academic year, and weekday daylight hours during the summer. This position reports to the Associate Director.

Specific Responsibilities

Supervises and manages 20 student and temporary employees hired for circulation services.

• Oversees hiring and scheduling the workforce to cover 100 hours weekly.
• Processes all relevant hiring paperwork and time sheets.
• Creates, develops and maintains a comprehensive training program including providing regular updates for employees to ensure best practices in service standards.

Manages day-to-day circulation operations including shelf reading and inventory.

• Oversees daily patron notification processes; monitors circulation department email account; responds to questions and resolves issues in a timely and service-oriented manner.
• Manages daily patron hold request process and routing of materials to and from other Carroll Library Partnership sites.
• Implements quality improvement and procedural changes as needed in order to comply with best practices for service. Ensures all staff incorporate changes into their workflow.
• Troubleshoots and resolves patron issues as they arise; consults with the Associate Director when resolution is not possible.
• Maintains and updates circulation procedures documentation.
• Maintains circulation and reserves statistics.
• Manages projects including inventory, stacks maintenance and other projects as they arise.

Manages patron accounts.

• Prepares bills for lost materials, ensures accuracy of patron accounts and follows up on overdue materials on a recurring schedule.
• Works with the Bursar's Office to ensure that lost item fees are levied correctly and paid on time.
• Works with the registrar and IT to coordinate periodic loads of patron records.
• Enforces strict confidentiality and privacy of patron accounts and records.

Oversees the processing, organization, and maintenance of the library's course reserves.

• Communicates directly with faculty regarding specific details of reserve requests to ensure timely and accurate completion and works under strict deadlines and time constraints.
• Trains others to accurately assist with processing reserves.

Provides instruction on use of circulation functions of the catalog and patron accounts as well as basic reference assistance as needed.

• Provides basic instruction on the use of the library's print and electronic information resources to the college community and to the general public in person, over the telephone, and through e-mail. Appropriately refers research questions to librarians.
• Assists users in finding information, using the library's resources, and refers users to librarians as needed.

Participates in professional organizations and continuing education.

• Attends meetings of relevant regional professional organizations and meetings of the Carroll Library Partnership related to circulation services issues.
• Demonstrates maintenance of current skills through professional development.

Participates as a member of the library staff to advance the mission and goals of the Hoover Library.

• Serves on library committees and participates in annual planning.
• Collaborates and develops cooperative processes for circulation coverage and management of student workers with the Interlibrary Loan Supervisor and the Library Administrative Assistant.
• Provides basic circulation procedures training to all library staff to enable emergency and vacation coverage.

Performs other duties as assigned.

Requirements:

Required

• Bachelor's degree or equivalent experience
• Computer proficiency with Windows, Microsoft Office and database systems required.
• Excellent interpersonal, organizational, written, and verbal communication skills.
• Attention to detail, leadership and training skills, ability to interact successfully with the college community, general public and co-workers.
• Strong commitment to providing the highest quality service
• Occasional backup weekend or evening coverage as needed.

Preferred

• Relevant library and supervisory experience is desirable.
• Familiarity with an integrated library system in areas related to circulation and reserves.

Physical Characteristics

• This position requires lifting boxes and pushing carts of up to 25 lbs on a regular basis, as well as some bending and stooping; must minimize exposure to paper/book dust, molds, and vapors from library mending and cleaning products through the use of protective masks and gloves when necessary.

Information Security Role: Data Custodian

• Maintains physical and system security and safeguards appropriate to the classification level of the data in their custody.
• Complies with applicable College computer security standards.
• Maintains Disaster Recovery plans and facilities appropriate to business needs and adequate to maintain or restart operations in the event systems or facilities are impaired, inaccessible, or destroyed.
• Manages Data User access as prescribed and authorized by appropriate Data Stewards.
• Follows data handling and protection policies and procedures established by appropriate Data Stewards.
• Complies with all federal and state laws, regulations, and policies applicable to the institutional data in their custody.

Additional Information:

McDaniel College, in compliance with federal and state laws and regulations, does not discriminate in the recruitment, admission, and employment of students, faculty, and staff in the operation of any of its educational programs and activities. McDaniel College will not tolerate any discrimination or harassment on basis of any protected status including protective hairstyle, race, religion, color, ancestry or national origin, disability, age, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, military status, genetic information, marital status, veteran's status, or any other actual or perceived legally protected characteristics.

Application Instructions:

Completed applications must include a cover letter addressing position qualifications and related experience, resume, and the names and contact information of three professional references. Review of applications will begin immediately. Review of applications begins immediately.

Please click the Apply Now button below to begin your application.