What are the responsibilities and job description for the Front Desk Patient Coordinator position at McCrimmon Primary Care Plus?
Overview
At McCrimmon Primary Care Plus, patient coordinators play a vital role in patient care. Patient Care Coordinators are the beginning and end of a patient's journey. This position involves patient interactions, coordinating care plans, and facilitating communication between patients and healthcare providers. The ideal candidate will possess strong organizational skills and a passion for delivering excellent patient care in a fast-paced environment.
Duties
- Meeting, greeting and assisting patients promptly, efficiently, and in a professional manner to provide support throughout their care journey.
- Schedules and coordinates appointments as well as coordinating walk-in patients according to office protocols.
- Assist in setting up new patients and updating patients’ accounts by compiling accurate information and required paperwork.
- Responsible for collecting co-payments, deductibles, and co-insurances as well as explaining fees, services, and policies.
- Responsible for obtaining, verifying, and inputting all information accurately in the system
- Collect patient payments into the system.
- Balancing the cash register and ensure all credit card payments are accurate at the end of each day.
- Utilize phone systems effectively to communicate with patients, healthcare providers, and insurance companies.
- Collaborate with medical staff to ensure comprehensive patient care and adherence to treatment protocols.
- Maintains confidentiality of patient information as regard to HIPAA laws
Skills
- Excellent verbal and written communication
- Strong computer skills
- Strong attention to detail
- Team player
- Efficient time management and workload prioritization
- Strong multitasking skills
Schedule Requirements
- Full-time position (32, 36 or 40 hours per week)
- Schedules vary due to our clinic hours
- Shift lengths: 8-hour shifts Monday-Friday, 6-hour shifts on weekends
Key Competencies and Skills
- Ability to contribute to a positive, safe, and supportive work environment
- Professional, respectful communication with patients and team members
- Strong multitasking, time management, and prioritization skills
- Excellent verbal, non-verbal, and written communication
- Detail-oriented with strong computer and EMR proficiency (preferably eClinicalWorks)
- Ability to maintain confidentiality, professionalism, and integrity
Job Type: Full-time
Pay: $18.50 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $19 - $22