The Inside Sales position communicates with customers and outside sales reps and handles customer questions and complaints. Processes orders received by mail, phone, or personally from customer or outside sales reps.

Supervisory Responsibilities:

None

Essential Job Functions:

• Functions as liaison between outside sales reps and customers to communicate any special requests, pricing needs, marketing opportunities, or unusual circumstances.
• Sells a variety of merchandise such as lumber, hardware and building materials, by phone, fax or in person, to contractors.
• Account management for major clients.
• Return and credit processing.
• Responsible for house account sales and collection.
• Enter orders into internal accounting system.
• Answers questions and advises customer in selection of building materials and supplies.
• Sells Lumber packages including everything needed for installation and finish.
• Coordinates customer orders for delivery or will call.
• Communicates with other department managers on status of customer orders being pulled for will call or delivery.
• Communicates with venders on status of customer orders when necessary.
• Confers with production, sales, or warehouse personnel to expedite or trace missing or delayed shipments.
• Quotes lumber and hardware lists via computer.
• Manages customer inquiries, objections, questions or problems concerning billing, return goods, product or services in a timely and positive manner and recommends corrective action.
• Portrays a professional outward sales appearance common to the industry.
• Demonstrates good personal relations towards customers creating a win-win situation.
• Performs other duties as required

Qualifications:

Physical Demands:

Not Present – Activity/condition does not exist Occasionally – Activity/condition exists 1/3rd of the time

Frequently – Activity/condition exists 1/3rd to 2/3rds of the time Constantly – Activity/condition exists 2/3rd or more of the time