What are the responsibilities and job description for the Service Manger position at McCoy Construction & Forestry?
Date Posted: Jul 07 2026 00:00
McCoy Construction & Forestry, a John Deere dealership group with 25 locations across the Midwest and East South Central Regions, has an opening for a Service Manger.
Lead Our Service Team to Success as a Service Manager!
Are you a natural leader who thrives in a fast-paced environment and takes pride in delivering exceptional customer service? We're looking for a Service Manager who is passionate about building high-performing teams, driving operational excellence, and creating outstanding customer experiences.
In this role, you'll be at the center of our service operations—managing and optimizing shop schedules, assigning technicians to service work orders, coordinating field service activities, and overseeing equipment pickup and delivery logistics. You'll serve as a trusted leader and mentor, providing direction, support, and guidance to service technicians while ensuring repairs are completed efficiently, safely, and to the highest standards.
Success in this position requires an extreme ownership mindset and a relentless focus on customer satisfaction. You'll champion service excellence, solve challenges proactively, and foster a positive, collaborative work environment where both employees and customers feel valued.
Essential Duties and Responsibilities (not in order of priority):
- Supervising all Service Department personnel and all work orders
- Monitors pick-up and deliveries of equipment, customer satisfaction, provides scheduled training needs.
- Reports shop goals, hiring suitable candidates, develop service marketing programs.
- Performs other related duties as required.
- Maintain regular on-site attendance.
Education, Skills & Knowledge Preferred:
- 5 plus years in heavy duty construction and forestry equipment preferred
- Comfortable making cold calls, computer skills, organizational and communication skills
Benefits:
- Competitive PTO
- $1500.00 Employee referral program
- $200.00 annual Work Boot allowance.
- $200.00 annual Prescription Safety Glasses allowance.
- 7 Company Paid Holidays
- Medical, Dental, Vision, Short and Long-Term Disability Insurance.
- 401K with Employer match.
- $50,000 company paid Life Insurance Policy.
- Family Owned
- Company Polos are provided
- Additional income available. (Safety Bonus, Online Training Modules)
- Supportive Management team and opportunities for advancement.
- Ability to thrive in the McCoy Construction & Forestry family culture.
- Flexible work schedule
- Support talent recruitment efforts
Here is What You Will Learn:
- McCoy Construction & Forestry has Industry-leading training programs led by highly experienced professionals that are offered, within a stable company environment to foster career growth and development.
What Makes Us Different?
- McCoy Construction & Forestry offers a unique opportunity to join a growing operation that is part of the McCoy family's longstanding legacy of excellence in the C & F industry, team culture, BRAND POWER with the world-renowned John Deere brand and customer-first service and expertise. These combined sets us apart from any competitor.
Affirmative Action/Equal Opportunity Employer – Qualified women, minorities and people with disabilities encouraged to apply.
Salary : $200