CAD Support Intern

Company Overview

McCormick Taylor, Inc. is a full-service professional services consulting firm providing creative design, planning, and environmental solutions to the challenges of everyday life. Since 1946, we’ve focused on our relationships with people—our employees, our clients, and the communities we serve. Our company culture matters because our people matter. We strive to create pathways for career advancement that suit the individual. We embrace the cultural shift toward a greater work-life balance.

Position Overview

McCormick Taylor is seeking a talented and highly motivated intern to support the CAD Management team in our Philadelphia, PA or Mount Laurel, NJ office locations. Currently, this position is expected to be remote with occasional in-office work. The qualified candidate will have strong PC problem solving, customer service, and troubleshooting skills, and an ability to learn new software applications quickly.

Responsibilities:

• Installation/uninstallation/upgrading software programs in a Windows 11 environment.
• Provide support to end users for software, hardware, and network connectivity challenges.
• Processing Level One (minor) CAD Helpdesk tickets using a Freshworks/Freshdesk system.
• Technical writing (drafting informational emails to CAD-using staff).
• Remote into another computer to provide support or training.
• Perform troubleshooting, diagnosing, and repairing software/hardware.
• Editing and sharing files stored in SharePoint and Microsoft Teams.
• Creating/deleting Bentley User Accounts.
• Assist with the development of CAD training videos using Camtasia software.

Qualifications

• An associates degree or higher in CAD Design and Drafting or related curriculum.
• Strong analytical, conceptual, communication, and organizational skills.
• Ability to effectively interface with all levels of personnel and management.
• Ability to work and thrive in a team environment.
• Strong problem-solving skills.
• Ability to self-motivate and work productively with minimal supervision.
• Working knowledge of both TeamViewer and Remote Desktop protocols.
• Working knowledge of Microsoft Office 365 programs.
• Proficient with using Microsoft SharePoint/Teams preferred but not required.
• Experience with Bentley and/or Autodesk CAD software is a plus.

We value your interest in our organization! At McCormick Taylor, our people are our greatest asset. If you join us, we hope for the opportunity to grow and succeed together. We offer an unparalleled, comprehensive benefits package—including no-deductible medical plans, free vision and dental plans, and programs to enhance work-life balance.

McCormick Taylor has also invested in an employee-centric company culture, resulting in an environment that feels like family. This culture fosters open communication, better relationships amongst employees, and more collaborative work environments. We strive to be a workplace where everyone counts; everyone has a voice, and everyone gets the most out of their career.