MNI D Customer Experience Rock Hill

SUMMARY

Serve as an on-site Customer Experience Associate in a fast-paced work environment and build lifetime relationships with our customers. In this role, you will be the face of our company, responsible for warmly greeting walk-in customers and ensuring a positive in-store experience. The primary focus of this position is to act as a liaison between our operations and sales teams, ensuring accurate sale processing, loading/unloading of material, and continuous improvement of the customer experience.

Primary Responsibilities

• Serve, greet, and assist customers with loading/unloading in the yard/nursery, providing a friendly and welcoming environment.

• Be a Team Player by acting as a liaison between the operations and sales teams, facilitating smooth communication and collaboration.

• Own the sales process and verify inventory for sales orders for customers.

• Be proactive and Work until the jobs is done right on all customer opportunities to grow sales and build rapport with current and potential customers.

• Collaborate with the branch team to continuously identify opportunities to enhance the overall in-store experience for customers.

• Stay informed about the products available in the yard/nursery to provide relevant information to customers.

• Use and operate radio communication in a professional manner with all other employees.

• Perform all duties in accordance with the MNI Direct company policies as they pertain to Sales and Operations.

• Perform other duties as required and serve as a resource for the MNI Direct team.

Required Skills, Knowledge & Training

• EDUCATION:

• High School diploma or secondary diploma or equivalent preferred.

• Green industry experience or knowledge of horticulture, landscape, and/or nursery a plus

SKILLS AND TRAINING:

• Proficient in Microsoft Office

• Expert customer service skills

• Ability to operate the customer ordering and inventory system.

• Ability to communicate effectively with all internal and external customers. business associates.

• Ability and desire to learn plant names, characteristics, and sources.

• Possess and maintain a valid, clean state Driver’s License.

Physical Requirements

• Prolonged walking and standing

• Ability to lift 20-50 lbs.

• Ability to work a flexible schedule (M-F)

• Ability to work in all weather conditions.