Operations Manager

Position

Operations Manager

Overview

Reports to General Manager of Branch

The Operations Manager is responsible for planning, leading, organizing, and controlling activities related to and necessary for an effective and profitable service delivery mechanism and consistent with corporate direction, policies, procedures and objectives.                                         

The primary responsibility of the Operations Manager is to ensure the company exceeds client expectations on every service assignment. The position must support the sales mission profitably while building a stable, well-trained workforce. It must maintain a reliable and safe fleet that conforms to company, van line and industrial requirements both functionally and administratively. Operations Managers must be knowledgeable in all areas of operations and be prepared to become involved as necessary to service the customer.

Responsibilities 

• Consistent revenue growth through effective resource planning.
• Revenue forecasting, budget planning and expense control.
• Staff wage and monitor driver performance evaluations.
• Recording and reporting performance, evaluating performance annually, assessing performance against objectives and performance standards, and identifying deficiencies.
• Ensure driver compliance with all company policies and performance objectives.
• Establish performance standards, defining criteria to measure progress against objectives.
• Consistent, well-implemented training programs with measurable and well-documented results.
• Establishing organization structure, identifying and grouping employees into efficient and effective positions.
• Consistent reporting of accident and injury frequency and occurrence data.
• Fleet administration responsibilities including maintenance records, mileage recording and permits.
• Provide accurate information regarding directions, routing, appointment times and other load-related information.
• Accurately enter load and driver information into the system, ensure loading protocols are followed.
• Lease operator recruitment and retention.
• Maintain non-union status.
• Customer awareness- cognizant of customers’ business, accurately determine customer needs.
• Company awareness- knowledgeable and understands the functions/services of McCollister’s.
• Operational proficiency- skilled and able to plan and execute a broad range of services or design and deliver custom services in response to unique client needs.
• Execution of position responsibilities must be consistent with corporate policies and procedures as defined in the Employee Handbook.

 Education 

• A Bachelor’s degree preferred but not required, or equivalent combination of education and experience. 

Experience 

• 3-5 years of experience with operations management in the transportation industry
• Warehouse management, dispatch, load planning, and customer service experience is s plus
• Highly organized and able to prioritize, meet deadlines and handle multiple tasks simultaneously
• Ability to work independently and within team settings
• Strong analytical, communication and interpersonal skills
• Problem solving and innovative thinking skills
• Informed and knowledgeable of the industry/competition
• Knowledge of DOT regulations
• Proficient in Microsoft Office Suite and Google G Suite excel spreadsheets and word

Key Competencies 

• Motivating, inspiring, and encouraging salespeople and support staff 
• Enthusiasm for job responsibilities and work for the best interest of the company
• Respect for employees, and fairness when working with associates
• Developing people, improving knowledge, attitude and skills 
• Excellent organization and communication skills- creating understanding so people know what action to take
• Establishing objectives and defining results
• Developing action plans, policies, and procedures, establishing time sequenced tasks to achieve objectives
• Decision making- reaching conclusions and judgments
• Customer awareness- identifying customer needs
• Analytical/ organized
• Problem solving and innovative thinking skills
• Team oriented and personally committed to continuous improvement- developing cooperative effort and teamwork
• Demonstrated ability to interface effectively and positively with all members of the organization, and prospective employees
• Willing to expend extra effort to resolve problems, accurately represents the interest of associates
• Handling crisis, and working well with others to resolve problems
• Cooperative and helpful to requests for assistance from associates
• Excellent computer literacy for basic Microsoft Office and Google G Suite applications