Business Support Manager

MAJOR ACCOUNTABILITIES include the following.  Other duties may be assigned.

Sponsorship & Membership Fulfillment 

• Manage organizational memberships and employee participation within industry associations such as IAVM, IAEE, and related professional organizations.
• Oversee and manage all sponsorship obligations for the Division, and serve as a central point of contact for sponsorship fulfillment and related administrative coordination.
• Maintain detailed tracking systems to ensure all sponsorship deliverables, benefits, deadlines, and contractual obligations are fulfilled accurately and on time.
• Coordinate with internal departments, vendors, event teams, and external partners to execute sponsorship activations and promotional commitments.
• Assist leadership with sponsorship reporting, recaps, and documentation for stakeholders and executive leadership.
• Recommend process improvements to enhance sponsorship tracking, communication, and operational efficiency.

Reporting & Analytics Oversight 

• Ensure timely preparation of occupancy reports, event performance data, and client survey results.
• Review and approve reports prepared for executive leadership, board members, and external partners.
• Direct the development of dashboards and reporting tools that monitor departmental performance.
• Identify trends in sales and event data and provide strategic recommendations to senior leadership.

Budget & Departmental Support  

• Lead coordination of departmental budgets, including preparation of initial and revised submissions, ensuring accuracy, completeness, and timeliness.
• Partner with Finance to provide supporting data and context for budget submissions.
• Recommend and implement process improvements that enhance budget accuracy, reporting reliability, and overall operational efficiency.
• Support departmental planning initiatives, special projects, and cross-functional operational efforts.

• Assist with administrative coordination for departmental initiatives, meetings, presentations, and executive reporting needs.

System & Data Integrity 

• Maintain accountability for accuracy of accounts, contacts, and event records in the event management system.
• Establish and monitor standards for data entry and reporting across the department.
• Ensure integrity of system data is maintained and corrections are made promptly for duplicate or incomplete records.
• Support ongoing system enhancements, reporting improvements, and process optimization initiatives.

ACCOUNTABILITIES FOR SUPERVISION

• Participate in decisions related to the selection, promotion, transfer, pay and discipline of assigned personnel.
• Orient employees to MCCNO policies and procedures and clearly communicate job duties and responsibilities so individuals may proceed with certainty in the performance of their positions.
• Personally conduct or oversee training for new employees to ensure established procedures are clearly understood and followed.
• Monitor the work performance of assigned personnel on a continual basis, conduct effective performance appraisals, and take corrective action whenever necessary.
• Create a working climate in which assigned personnel are motivated to develop their skills and abilities and demonstrate by personal example the desired standards of conduct and work performance.
• Administer MCCNO policies in a fair and equitable manner with regard to discipline, tardiness, absenteeism or insubordination and fully document all incidents and actions taken.

Other Skills and Abilities                                     

• Establish and maintain effective working relationships with diverse groups of people in high pressure situations with a goal of having the client become or continue as a repeat customer.
• Prioritize and plan work activities, use time efficiently, and perform under minimal supervision.
• High attention to detail and commitment to data accuracy.
• Ability to work effectively in a fast-paced, collaborative environment.