Parts Counter Specialist

Division/Department: Parts

Location: Aberdeen, MD

Job Title: Parts Specialist

Reports to: Branch Parts Manager

SKILLS/KNOWLEDGE

The individual in this position applies basic skills and procedures appropriate for the position within assigned, functional area. Duties and tasks are varied. Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required. Mechanical background is helpful but not mandatory.

DUTIES & TASKS

· Assisting customer at the front counter, answering incoming calls and attending to parts orders and or problems. This includes locating the desired part in a wide variety of parts books, both on-line with vendors and in-house resource books.

· Work closely with Product Support Representatives and assist them in parts orders for customers.

· Diplomatically handles customers' complaints in a friendly, pleasing and personal manner.

· Loads, unloads and moves materials within or near warehouse plant or worksite.

· Examines goods shipped and verifies completeness of shipments against bill of lading, invoices, and other records.

· Keep a "Quick Reference" guide for all common parts; this helps aid in assisting customers as quickly and efficiently as possible.

· Enter all parts orders into the system. This includes organizing all backordered parts and arranging the desired shipping logistics.

· Route incoming shipments/goods to respective departments.

· Counts and compares quantity and identification numbers of units against order.

· Reads work order or follows oral instructions

· Loads and unloads materials onto or from pallets, trays, racks, and shelves by hand or fork lift

· Prepares products for shipment

· Prepares identifying information/ shipping instructions on containers

· Pulls stock order

· Assist in any parts needs the service department may have and provide support whenever needed.

· Pull parts for customers when needed.

· Performs other duties as assigned by the parts manager.

PHYSICAL DEMANDS / WORK ENVIRONMENT

· This position regularly requires stooping, pushing, moving, and reaching overhead

· Ability to lift up to 60 lbs.

· Working outdoors in various climates, temperatures, and environments

· This position is regularly exposed to working near moving mechanical parts, fumes, airborne particles and moderate noise levels

· McClung-Logan Equipment Co. is defined as an essential business.

Job Requirements

· High School diploma, Trade School or previous experience preferred

· Current driver’s license and acceptable MVR

· Must be able to successfully hold certifications for MSHA, Forklift, First Aid/ CPR, etc.

· Ability to operate a forklift. This is a safety sensitive position

· Must successfully pass a background check, post-offer drug screen, DOT physical and WorkSteps FCT

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18 - $21