What are the responsibilities and job description for the Automotive Retail Manager position at McCarthy Tire Service?
Job Title: Retail Manager
Location: Hazleton, PA
Employment Type: Full-Time
About the Role
We are seeking a driven and experienced Retail Manager to lead the daily operations of our Hazleton, PA location. In this role, you'll combine strong leadership skills with deep automotive knowledge to manage technicians, ensure customer satisfaction, and drive overall business performance. You’ll serve as the vital link between our service team and customers, ensuring a seamless and professional experience from start to finish.
Key Responsibilities
Oversee daily store operations and ensure sales and profit goals are met
Hire, train, coach, and supervise technicians and front counter staff
Manage work schedules to meet revenue and productivity goals
Monitor and maintain appropriate inventory of parts, tools, and equipment
Conduct monthly audits for inventory, vehicles, and facility compliance
Provide exceptional customer service and timely resolution of customer concerns
Collaborate with regional and local leadership on strategies to grow the business
Track employee performance and develop improvement plans when needed
Enforce all company policies, procedures, and values
Qualifications & Requirements
Minimum 3 years of experience in automotive service management or related field
At least 2 years hands-on vehicle repair experience
Proven ability to lead teams and drive operational success
Strong communication skills, with the ability to explain automotive services clearly
High school diploma or GED required; ASE certifications are a plus
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Ability to lift up to 50 pounds and work a flexible schedule
Valid driver’s license and a clean driving record
Must be at least 18 years old
What We’re Looking For
A natural leader with a strong work ethic and commitment to service excellence
Detail-oriented and organized, with strong time management skills
Customer-focused mindset and a passion for the automotive industry
Integrity, reliability, and a results-driven approach
Why Join Us?
We offer a fast-paced, supportive environment where your leadership makes a real impact. You’ll enjoy opportunities for growth, ongoing training, and the satisfaction of helping customers get back on the road safely.
We are proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace for all employees regardless of race, color, religion, gender, sexual orientation, gender identity or expression, age, disability, veteran status, or any other protected characteristic.