What are the responsibilities and job description for the Quality Assurance Specialist / Customer Care Coordinator position at McCarthy Services?
Company Name
McCarthy ServicesOverview
Pay Range: $25 - $28 / hourSchedule: Monday to Friday (8 AM - 5 PM) with potential for weekend time
McCarthy Services, in partnership with American Residential Services, provides HVAC, plumbing, and electrical services. We serve customers in the state of Virginia with reliable, professional service. We focus on expert workmanship and customer satisfaction, supported by ARS’s national strength.
Why You’ll Love Working Here:
Insurance access after just 31 days of employment
Medical insurance options starting at $5/week
Dental & vision insurance
Health Savings Account (HSA) or Flexible Spending Account (FSA)
401(k) with company match
Paid Time Off & Holiday Pay
Company-paid life insurance
Learn more at www.myarsrewards.com
Responsibilities
What You’ll Do:
Act as a key player in the customer satisfaction and quality assurance process by handling inbound concerns and proactively following up with customers
Investigate service quality issues including pricing, damages, and technician performance
Document and track all customer complaints and QA trends in a timely and detailed manner
Coordinate resolutions by working closely with local service center teams and leadership
Review and respond to customer satisfaction surveys, especially negative feedback
Deliver quality insights and provide quarterly complaint analysis by branch and region
Ensure service consistency and continuous improvement in the customer experience
Qualifications
What You Need:
1–2 years of customer service or call center experience
- Complaint resolution experience is REQUIRED
4–8 years of experience in quality control, inside sales, or a similar customer-focused role
Exceptional communication skills and attention to detail
Strong computer and documentation skills
A proactive mindset, dependable attitude, and commitment to quality outcomes
Pre-employment drug screen and background check required.
*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.
Salary : $5 - $28