BILLING SUPERVISOR

McCarter & English, LLP is seeking a highly organized, detail-oriented Billing Supervisor to oversee all aspects of billing for a busy law firm. The ideal candidate will have significant experience with legal billing processes, excellent communication skills, and a strong understanding of billing software and legal billing practices. As a Billing Supervisor, you will be responsible for ensuring accurate, timely invoicing and managing the firm’s billing team to maintain financial integrity. The salary range for this position is $120,000 - $130,000, depending on experience. If you have relevant experience, we invite you to consider joining our team. Candidates who receive an offer of employment will be processed through a background check which will be an individualized assessment based on the applicant’s or employee’s specific record and the duties and requirements of the specific job. Please send your resume and cover letter to the attention of Christine Lydon at recruiting@mccarter.com .

Key Responsibilities:

• Billing Management: Oversee the preparation and generation of client invoices, ensuring accuracy and compliance with the firm’s billing policies and client agreements. Address high-level issues and complicated billing set-ups.
• Unbilled Inventory Oversight: Monitor aged accounts, aging reports, and proforma deferrals to maintain a healthy cash flow. Proactively follow up on aged unbilled.
• Team Supervision: Supervise the billing department, providing direction, training, and support to billing assistants or staff. Ensure team efficiency and accuracy. Analyze Billing Specialist workload and reallocate work as needed to increase bill processing speed. Lead regular meetings with broader Billing Team.
• Billing System Administration: Manage the firm’s billing software, ensuring that it is functioning optimally and that team members are fully trained on its usage. Use technology to monitor that all emailed bills have reached their destinations timely.
• Financial Reporting: Generate and analyze billing reports for the Chief Financial Officer, offering insights into revenue generation, trends, and potential problem areas. Monitor progress towards the monthly billing target and work with the team to ensure it is met early and often.
• Client Interaction: Serve as a contact for clients regarding complex billing arrangements. Work with attorneys and clients to resolve billing issues in a timely and professional manner.
• Compliance & Documentation: Ensure adherence to legal billing guidelines, client contracts, and any regulatory requirements. Maintain accurate billing records and documents for auditing purposes. Document billing procedures to assist in training of new team members.
• Process Improvement: Continuously evaluate and improve billing processes to increase efficiency, reduce errors, and enhance the client experience.
• Billing Partner Support: Provide training on Proforma Tracker. Communicate with Billing Partners on the service being provided by the Billing Team to ensure satisfaction and/or identify areas for improvement and training needs.

Required Skills and Qualifications:

• Bachelor's degree in Accounting, Finance, Business Administration, or related field (or equivalent experience).
• Minimum of 5 years of billing experience in a law firm or professional services environment, preferably with at least 2 years in a supervisory role.
• Strong knowledge of legal billing software (ideally, Elite’s 3E).
• In-depth understanding of billing guidelines, timekeeping, and expense management in a law firm setting.
• Excellent analytical, problem-solving, and organizational skills.
• Strong attention to detail and ability to work under tight deadlines.
• Exceptional communication skills, both written and verbal, with the ability to interact professionally with clients, attorneys, and staff.
• Ability to manage a team and prioritize tasks effectively.
• Strong working knowledge of MS Office (Excel, Outlook).

Work Environment:

This is a full-time, hybrid (part in-office; part remote) position, with standard business hours (Monday to Friday). Extended hours may be necessary based on workload.

Benefits (if FTE requirements met):

• Firm-Paid: Basic life and accidental death and dismemberment (AD&D) insurance and short-term (ST) and long-term (LT) disability benefits.
• Health & Wellness: Comprehensive medical/prescription drug coverage (the Firm pays a share of the cost), including a high deductible health plan with an annual Firm health savings account (HSA) contribution.
• Employee-Paid Voluntary Benefits: Dental and vision coverage, supplemental health plans (accident, cancer and critical illness), flexible spending accounts, optional life and AD&D insurance (supplemental employee, spouse and child) and supplemental STD coverage.
• Retirement: 401(k) plan offering three types of contributions: pre-tax, Roth and after-tax contributions.
• Time Off: Paid Time Off (PTO), paid holidays, and leaves of absence to support work-life balance (e.g. parental leave)

Additional Benefits:

• Free and confidential employee assistance program (EAP) and behavioral health services program
• Firm-paid back-up child/elder care, academic support and pet care program
• Tax-advantaged college savings 529 Plan
• Employee discounts through Working Advantage

Other Compensation:

• Eligibility for discretionary bonus.

McCarter & English, LLP is an Equal Opportunity Employer.