What are the responsibilities and job description for the Customer Service Representative position at McCallion Staffing Specialists?
Summary
Montgomeryville area warehouse is looking for a customer service representative to join their team. Duties will include, but not be limited to, handling incoming and outgoing freight according to
company policies and process daily orders. The salary is $19.50 per hour.
Customer Service Representative duties will include answering inbound phone calls, replying to
emails, assisting customers and outside sales representatives, processing orders, problem solving
and computer data entry. This position serves as the first point of contact for internal and
external customers.
Essential Functions For Customer Service
● Managing incoming calls and customer service inquiries
● Enter customer orders into Warehouse Management Software (WMS)
● Reply to emails
● All other duties as assigned
● Build sustainable relationships and trust with customer accounts through open and interactive
communication
● Handle customer complaints, provide appropriate solutions and alternatives within the time
limits; follow up to ensure resolution. Keep records of customer interactions, process customer
accounts and file documents
Qualifications
● Strong written and verbal communication
● Detail-oriented
● Ability to multi-task, prioritize, and manage time effectively and independently
● Demonstrate excellent professional, organizational, and communication skills
● Proven ability to work in a very fast-paced work environment
Education/Experience
● High School diploma required
● Prior customer service experience preferred
● Must be comfortable with general computer usage in a Microsoft Windows environment
● Experience with word processing and spreadsheet applications
Salary : $20