IT Support Specialist - Legal

 Temp - through mid-September

Provide on-site support to the legal office personnel including software and hardware assistance for desktop, laptop and remote access. 

Responsibilities to include but are not limited to:

• Provide support for legal specific software and Microsoft Office 365 (Outlook, Word ,Excel and PowerPoint)
• Hardware support for desktops, Laptops, Printers, and mobile devices such as iPhones, including configuring and troubleshooting.
• Assist with imaging desktop and laptops, installing software and configure for new users.
• Proficient in providing helpdesk support through remote assistance, phone support, and on-site desk-side assistance.
• Respond to incidents and technical service requests as they arise.
• Diagnose hardware issues and contact warranty support for repair.
• Take ownership of tickets and communicate progress with Manager and customers in a timely manner.
• Maintain a high degree of customer service for all support requests and incidents.
• Help maintain conference room technology and assist with conference room setups as needed, including performing daily checks to ensure that all equipment is working properly.

Required Qualifications:

• A minimum of two plus years in a technical support role in a Law firm
• Excellent customer service, Excellent written and verbal communication skills
• Ability to multi-task, prioritize and handle pressures well in a fast-paced environment.
• Strong technical, analytical, and problem-solving skills
• Demonstrated expertise in Active Directory users and Group Policies, including user provisioning and access management.
• Experience in imaging laptops and desktops, installing software, creating system images, and creating software deployment packages.
• Strong background with Microsoft Azure, Servers Administration, Network switches/firewalls, LAN Segmentation, Email Routing, and Wi-Fi troubleshooting.
• Experience with legal-specific software applications used in law firms such as CCC Macros and Compulaw.

Please keep in mind that we are a relatively small organization and flexibility is important, including possible work assignments outside the confines of this description.