What are the responsibilities and job description for the Front of House Manager position at McCall Collective Brewing?
Front of House Manager
McCall Collective Brewing – Downtown AllentownFull-Time | Salary Tips Overtime
McCall Collective Brewing is looking for an experienced Front of House Manager to help lead day-to-day operations at our Downtown Allentown location.
This is not a traditional General Manager position, and it’s also not a management job where you’ll spend your entire shift in the office. We’re looking for someone who enjoys being on the floor, working alongside the team, interacting with guests, and taking ownership of the restaurant during service.
The Role
Our Front of House Manager will serve as the day-to-day leader on the floor. You’ll help keep service organized, solve problems as they arise, direct the team during busy periods, and make sure our guests have a great experience.
The position will be a combination of management shifts and serving shifts.
During slower daytime shifts, you’ll work as a server, handle your own guests and tables, and have the opportunity to earn tips in addition to your salary.
During busy nights, weekends and event days, you’ll be the person running the floor — coordinating staff, managing guest flow, helping wherever needed, and keeping the operation moving.
What You’ll Do
- Lead Front of House operations during assigned management shifts
- Serve tables during designated serving shifts and earn tips
- Direct servers, bartenders and support staff during service
- Manage seating, sections and guest flow
- Help coordinate high-volume event and arena nights
- Handle guest questions, concerns and service recovery
- Jump in wherever needed — running food, greeting guests, clearing tables or helping behind the bar
- Communicate with the kitchen and bar to keep service running smoothly
- Make real-time staffing and floor adjustments based on business volume
- Help train and develop FOH employees
- Maintain a clean, organized and welcoming restaurant
- Assist ownership with implementing operating standards and improving the guest experience
What We’re Looking For
We’re looking for someone who has real restaurant experience and is ready to take ownership of a shift.
The right person is comfortable leading a team but doesn’t need to stand on the sidelines to be a manager. You should be just as willing to take a section, run food or clear a table as you are to direct the floor during a packed event night.
Restaurant serving, bartending and/or management experience is strongly preferred.
Most importantly, we’re looking for someone who is:
- Confident and calm during busy service
- Comfortable making decisions and solving problems
- Organized and dependable
- Great with guests
- Respected by coworkers and willing to lead by example
- Comfortable working nights, weekends and special events
- Interested in growing with an expanding local restaurant and brewery company
Compensation
This is a full-time salaried position with additional earning opportunities.
- $40,000 base salary
- Tips earned during designated serving shifts
- Overtime eligibility
- Additional opportunities to work special events
- Expected total annual compensation can reach approximately $55,000–$65,000 , depending on tipped shifts, hours and event opportunities
The goal is to offer the stability and responsibility of a management position while still giving the right person the opportunity to earn additional income through serving and events.
About McCall Collective
McCall Collective is a locally owned brewery and restaurant company built around great beer, great food and approachable hospitality.
Our Downtown Allentown location is heavily driven by events, concerts, hockey games, private parties and the surrounding downtown community. Some shifts will be relaxed and hands-on; others will be extremely busy. We’re looking for someone who enjoys both and can help us deliver a consistent experience regardless of what’s happening downtown.
If you’re an experienced server, bartender, shift leader or restaurant manager looking for more responsibility without giving up the ability to earn tips and work directly with guests, we’d love to talk.
Pay: $40,000.00 - $65,000.00 per year
Benefits:
- Flexible schedule
Work Location: In person
Salary : $40,000 - $65,000